Manager

Posted Yesterday
Be an Early Applicant
2 Locations
In-Office
Expert/Leader
Fintech • Payments • Financial Services
The Role
Manage a sizable sales/operations or specialized support unit: set and execute the unit business plan, lead talent development and performance management, drive process improvements, oversee projects and service delivery, ensure member/client satisfaction, report on results, and represent the organization.
Summary Generated by Built In

Your role involves using your ability to make quality decisions and build effective teams to manage a large subset of sales or operations activities or a support sub-function that offers specialized services to the sector. You are responsible for administrating your group’s service offer, developing and implementing its business plan, and overseeing activities supporting the administrative department’s strategic orientations. With an ability to develop talent and drive results, you are able to effectively manage people and performance, produce reports and ensure member/client satisfaction. More specifically, you will be required to:

  • Support the immediate supervisor by helping with work organization, operational planning and special initiatives
  • Develop, implement and track the unit’s action plan, ensuring alignment with the organization’s strategic orientations and other administrative units, in a performance management context
  • Establish management and communication practices that support change management, talent attraction and retention, skills development, employee engagement, and diversity in keeping with Desjardins values
  • Define and ensure the implementation of activities related to the unit’s services and ensure entrusted projects are carried through so as to maximize targeted business results and ensure member and client satisfaction
  • Support the administrative unit’s action plan by successfully managing individual and team performance
  • Continuously improve the management of processes under your responsibility
  • Promote Desjardins Group’s cooperative values
  • Represent the organization and conduct business intelligence.

What we offer*

  • Competitive salary and annual bonus
  • 4 weeks of flexible vacation starting in the first year
  • Defined benefit pension plan that provides predictable, stable income throughout retirement
  • Group insurance including telemedicine
  • Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

#LI-Hybrid


What you bring to the table

  • Bachelor's degree in a related field
  • A minimum of nine years of relevant experience
  • Please note that other combinations of qualifications and relevant experience may be considered
  • Knowledge of French is required
Action oriented, Customer Focus, Decision quality, Develops talent, Differences, Drive results, Engagement, Nimble learning, Teams

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Management (FG)

Unposting Date

2026-07-3

Skills Required

  • Bachelor's degree in a related field
  • Minimum of nine years of relevant experience
  • Knowledge of French
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The Company
Calgary, AB
40,858 Employees

What We Do

Desjardins Group is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world, with assets of $435.8 billion as at March 31, 2024. It was named one of Canada's Best Employers by Forbes magazine and by Mediacorp. To meet the diverse needs of its members and clients, Desjardins offers a full range of products and services to individuals and businesses through its extensive distribution network, online platforms and subsidiaries across Canada. Ranked among the world's strongest banks according to The Banker magazine, Desjardins has some of the highest capital ratios and credit ratings in the industry and the first according to Bloomberg News

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