The Workplace Operations Manager is central to maintaining operational excellence across our corporate sites—sustaining processes, guiding and developing talent, and fostering strong cross-functional partnerships. This role is accountable for ensuring our physical spaces reflect our brand, support productivity, and create an environment where employees can do their best work. With a balance of strategic oversight and hands-on problem solving, the Manager leads the team in delivering a responsive, reliable, and service-driven operation.What You'll Do
Leadership & Team Management
Supervise and develop Coordinators and Corporate Operations Representatives across multiple office locations.
Recruit, hire, train, and coach team members using tools like Situational Leadership.
Conduct regular staff meetings, provide feedback, and set development goals.
Maintain and improve customer service standards through training and process improvements.
Operational Oversight
Manage day-to-day operations for assigned buildings, ensuring smooth functioning of all workplace services.
Monitor and resolve service requests related to:
Mail services, parking, building information.
Conference room bookings and common area upkeep.
Equipment and resource inquiries.
Support ticketing system during peak times or staff shortages.
Participate in annual budget planning and manage invoice processing and PO requests.
Facility & Safety Management
Ensure cleanliness and visual standards of buildings through regular inspections.
Coordinate maintenance requests for janitorial, HVAC, plumbing, electrical, signage, pest control, etc.
Uphold safety standards and reduce risk by ensuring code compliance.
Manage storage functions and inventory for campus items.
Vendor & Partner Collaboration
Work with contracted vendors to maintain service quality and resolve performance issues.
Participate in RFPs and assist with contract implementation.
Collaborate with internal teams such as:
Global Events and Workplace Connections for event setup and logistics.
Security and Café staff for operational needs and access coordination.
Event & Emergency Support
Act as site contact for high-profile events, ensuring proper setup and coordination.
Provide flexibility for event coverage and schedule changes.
Serve as on-call contact for after-hours emergencies, initiating communication and resolution steps.
Communication & Reporting
Maintain accurate and updated information on internal platforms (Threads, policy guides).
Review ticket reports for coaching opportunities and process improvements.
Provide updates and recommendations to leadership on operational performance.
Proven ability to deliver high service levels and manage multiple responsibilities and work independently.
Strong customer service, leadership, and communication skills.
Ability to manage multiple priorities and work independently.
Proficient in Microsoft Office; basic facility management knowledge with willingness to learn.
Organized, adaptable, and calm under pressure.
Skilled in team development and building effective partnerships.
Experience coaching and developing direct reports.
Flexible for after-hours work and emergencies; maintains confidentiality.
High school diploma or GED required; college degree preferred.
Ability to walk, stand, kneel, and lift up to 60 lbs.
Top Skills
What We Do
In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and it grew to become one of the world’s most iconic brands.
Today we’re represented in more than 1400 stores in over 40 countries, and online. We have headquarters in New York, London, Shanghai, Tokyo, and, of course, San Francisco.
Our unique aesthetic is optimistic cool, elevated American style. Our clothes are crafted with care, with focused attention to thoughtful design. We believe in staying true to our heritage while creating what’s next.
Don and Doris Fisher always wanted to “do more than sell clothes.” They wanted to support the people who ran their company, to be active in their communities, and to have a positive impact on the world. Their vision helped transform retail, and we’re still following their lead.
We stand for freedom and possibility for all; we champion diverse ideas that transcend generations, geographies and genders.
