Manager, Workforce Systems & Analytics

The WFM Systems Project Manager is responsible for the administration, optimization, and strategic development of workforce management systems used to forecast, schedule, and monitor staffing across the organization. This role ensures that WFM technology supports business goals, drives operational efficiency, and provides accurate and actionable workforce insights. The ideal candidate will have deep knowledge of WFM platforms, computer programming language, strong analytical skills, and the ability to lead system implementations and upgrades.

Principal Duties and Responsibilities - Primary responsibilities listed in order of importance

• Oversee the configuration, maintenance, and performance of WFM systems (e.g., Legion/Compass).
• Partner with internal teams (e.g., IT, Operations, HR) to align WFM systems with business needs.
• Lead implementation and upgrade projects for WFM technologies.
• Ensure data accuracy across forecasting, scheduling, real-time adherence (RTA), and reporting functions.
• Troubleshoot system issues and serve as the escalation point for WFM technology concerns.
• Design and deliver dashboards and reports for executive leadership and operations.
• Train WFM analysts and end-users on system functionality and best practices.
• Optimize system processes and recommend automation opportunities to improve productivity.
• Maintain system documentation, including configuration guides and SOPs.
• Ensure compliance with internal policies and external regulations (e.g., labor laws, data security).and group level.
• Serve as a training resource for other analysts and business partners.

Minimum Requirements/Qualifications - Summary of knowledge, experience and education required.

• Bachelor's degree in business, Information Systems, Operations, or related field (or equivalent experience).
• 5+ years of experience in workforce management or contact center operations.
• 2+ years managing WFM systems or leading WFM technology initiatives.
• Proficiency in one or more WFM platforms (e.g., Legoin/Compass)
• Proficiency in scripting or programming languages such as: SQL – for data querying, reporting, and troubleshooting. Python – for automation, data manipulation, and custom integrations. JavaScript – for custom UI logic or platform integrations (if applicable).
• Strong understanding of forecasting, scheduling, and real-time adherence. Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management skills. Preferred: Experience with integrations between WFM systems and HR Systems.
• Project management experience or certification (e.g., PMP, Agile).
• Knowledge of SQL, Excel, or BI tools (e.g., Power BI, Tableau).

Start Rate = $105,000-$118,500 based on experience plus 20% bonus and equity.

The company offers Health, Dental, & Vision, a flexible spending account, life and disability insurance benefits, a 401k plan, PTO, paid holidays annually, and an employee stock purchase plan.

Our success is a team effort —

when we reach our goals, you’ll be eligible for a yearly bonus!

Your Perks and Benefits:
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:

• Employee Assistance Program
• Retirement plans with matching contribution
• Employee Stock Purchase Program
• Educational Assistance
• Access to PerkSpot, an employee discount platform for goods and services
• And much more!

Who We Are:

At Dollar Tree, we make a difference in the lives of our customers every day by exceeding their expectations and delivering value – it’s what our business is built on. Our associates play an important role in this commitment by embracing change and showing up for their teams and their communities.

We see an exciting path forward as our company continues to grow and transform – and we know that this path starts with you.

Join our team today and discover The Value of You.

Dollar Tree is an Equal Opportunity Employer committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at the discretion of Dollar Tree. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment at Dollar Tree, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.