The Role
The Manager of Wellbeing Programs develops strategies for health improvement initiatives, manages staff, fosters relationships with stakeholders, and oversees health and wellbeing solutions in alignment with corporate goals.
Summary Generated by Built In
Job Summary & ResponsibilitiesPreferred Qualifications
- Strategic Planning and Performance
- Develop and execute strategies and plans to meet and exceed employer and employee health and wellbeing goals and objectives.
- Strategically plan and employ multiple media strategies (e.g., webinars, in-person events, direct mail, email, social media/internet and exceptional selling skills) to sell, promote, educate and implement HMSA and ancillary products and services to existing and potential members on the group specific plans offered, wellbeing programs, disease management and preventive care programs and other programs in accordance with the strategic marketing goals of HMSA.
- Collaborate with account teams/direct reports on face-to-face meetings with stakeholders to develop strategic plans with employer groups that address health improvement and prevention opportunities through engagement in HMSA's health and wellbeing programs/solutions.
- Develop new and review existing processes, procedures and methods to support the delivery of health and wellbeing solutions. Manages and maintains documentation of processes, procedures and methods.
- Management
- Manage work assignments of all direct reports. Handle all escalations timely.
- Manage staff to maximize productivity to achieve both corporate and departmental priorities and objectives.
Coach, train, mentor and develop staff through weekly one-on-one's, formal coaching sessions, and development including developing goals/objectives for performance management programs and related performance action plans. - Train customer-facing staff on health and wellbeing strategies and programs.
- Execute health and wellbeing strategies aligned with department and corporate goals.
- Manage the tracking system for the annual employer/employee wellbeing plans.
- Provide expertise in health and wellbeing improvement solutions and capabilities to internal stakeholders and external customers.
- Work with internal stakeholders to develop and execute health and wellbeing plans to retain, renew, and acquire membership.
- Develop tools and materials to promote health and wellbeing and improve productivity of customer-facing and internal staff.
- Relationships and Business Partnerships
- Develops and maintains collaborative working relationships with internal departments and external partners to identify and create meaningful programs that meet employer and employee needs.
- Actively participates in planning and evaluation sessions with internal departments and external partners to ensure continual improvement of all HMSA offerings and to ensure they continue to add value and increase employee engagement.
- Performs all other miscellaneous responsibilities and duties as assigned or directed.
#LI-Hybrid
- Bachelor's degree and four years of related experience; or equivalent combination of education and experience.
- Two years in a supervisory or management experience.
- Ability to supervise, lead and manage a diverse set of employees.
- Excellent verbal, written and presentation communication skills -- comfortable with face-to -face communication with a diverse population.
- Proven ability to work in a team environment.
- Knowledge of business process development.
- Proficient in Microsoft office suite.
- Excellent facilitation and presentation skills with understanding of group dynamics.
- Excellent planning, coordination, organizational, and time and multiple priority management skills.
- Strong decision-making and problem analysis skills.
- Effective negotiating and sales skills.
- Intermediate working knowledge of Microsoft Office applications, including but not limited to, Word, Excel, Outlook, and PowerPoint.
- Active license with the state of Hawaii Department of Commerce and Consumer Affairs or pass all four sections of the state licensing examination within three months of hire date. Having an active license to sell Health, Life and Group Insurance products in the state of Hawaii is a condition of employment.
- Must have valid driver's license, access to an automobile with current license, registration and no-fault insurance.
Skills Required
- Bachelor's degree and four years of related experience
- Two years in a supervisory or management experience
- Ability to supervise, lead and manage diverse employees
- Excellent verbal, written and presentation communication skills
- Knowledge of business process development
- Active license to sell Health, Life and Group Insurance products in Hawaii
- Must have valid driver's license and access to an automobile
HMSA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about HMSA and has not been reviewed or approved by HMSA.
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Healthcare Strength — Medical and dental coverage are described as solid, with preventive services and select zero‑cost features adding value in recent plan years. Employer-sponsored plans can have affordable premiums in certain groups and broad access options.
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Retirement Support — A 401(k) with company match and potential discretionary contributions forms a strong component of total rewards. Retirement support complements the core medical and dental package.
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Leave & Time Off Breadth — Paid holidays and PTO that increases with tenure provide meaningful time‑off flexibility. Time‑away benefits scale with service length.
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The Company
What We Do
The Hawaii Medical Service Association (HMSA), an independent licensee of the Blue Cross and Blue Shield Association, is a reliable name in Hawaii health care. Established in 1938, we are the largest and most experienced provider of health care coverage in the state. Over half of Hawaii’s population have chosen HMSA for their health care coverage. We are dedicated to providing quality, affordable health plans; employee benefit services; and worksite wellness programs. HMSA also offers a variety of programs, services and support to help improve the health and well-being of our members and community.
