Manager, Wearable Technology & Operations (1 year contract)

[What the role is]

Looking for a job that actually makes a difference?
Join us at the Forefront of Shaping Healthier Lives
Overview
The Health Promotion Board’s vision is to make Singapore a nation of healthier people.
Come be a part of this journey if you’re passionate about creating boundary-pushing work that drives behavioral change.
You will be a part of HPB’s Wearable Technology & Operations (WTO), which strives to leverage wearable technology to drive sustained health behaviour change among individuals in Singapore. Through the provision of fitness trackers and digital health platforms, WTO aims to empower users with accessible tools to monitor their physical activity, build healthier habits, and take proactive steps towards better health.

[What you will be working on]

You will be a part of HPB’s Wearable Technology & Operations (WTO), which strives to leverage wearable technology to drive sustained health behaviour change among individuals in Singapore. Through the provision of fitness trackers and digital health platforms, WTO aims to empower users with accessible tools to monitor their physical activity, build healthier habits, and take proactive steps towards better health.
Scope

As a key member of Wearable Technology & Operations (WTO) team, you will play an integral role in strengthening operational efficiency and enhancing the overall customer experience.

You will manage and resolve complex customer escalations, ensuring timely and effective outcomes.

You will identify operational gaps and drive process improvements to reduce inefficiencies and enhance service delivery.

You will coordinate closely with internal stakeholders and external vendors to ensure seamless execution of customer support operations.

You will monitor service performance and recommend improvements to optimise workflows and customer satisfaction.

You will support the implementation of operational initiatives and ensure alignment with departmental goals.

You will contribute to building a responsive and customer-centric support environment through continuous improvement and collaboration.
 

[What we are looking for]

What an ideal candidate looks like
An ideal candidate will be a driven and detail-oriented individual with 3-4 years of experience in customer support operations, including handling complex cases within defined SLAs. Experience in SOP review and vendor coordination will be advantageous, alongside a strong understanding of customer experience and process improvement. The candidate should also possess:

• Proven ability to review and enhance SOPs to improve operational efficiency and service delivery.

• Experience working with external vendors to meet service delivery expectations.

• Strong stakeholder management skills, with the ability to align priorities and facilitate effective communication across teams.

• A customer-centric mindset, with the ability to leverage feedback and data to drive continuous improvements.

• Strong problem-solving skills and the ability to implement effective solutions.

• Ability to thrive in fast-paced and dynamic environments.

• Excellent written and verbal communication skills.

• High attention to detail and strong accountability in delivering results.

Successful candidates will be offered a 1-year contract.