Based in the West Trenton, New Jersey corporate office, and reporting to the Administrator, Worker’s Compensation Legal, the successful candidate will be responsible for leading the management and delivery of support services from the department’s Legal Assistant, Paralegal and IME Coordinator teams. Leveraging technical expertise, the WC Legal Support Administrator (which is the formal NJM job title) will be tasked with strategically aligning the support units services to promote efficient representation of policyholder interests while collaborating with department leadership to meet the department’s evolving support needs. The official NJM job title is Administrator, WC Legal Support.
Please note that this position may require occasional travel to the Parsippany, New Jersey office.
Essential Duties and Responsibilities:
- Partner with WC Legal Management team to establish and improve processes and procedures in alignment with the strategic plan.
- Develop Key Performance indicators and department metrics which improve workflow and support workforce management.
- Develop and lead strategic initiatives to accommodate business growth.
- Demonstrate effective leadership through coaching and development of Legal Support and Litigation Support Supervisors.
- Ensure effective and efficient daily workflow of litigated claims through timely management and preparation of legal documents, scheduling of IMEs and completeness of discovery.
Required Education, Knowledge, Skills and Abilities:
- A minimum of 3-5 years of experience in a Supervisor or Managerial role, preferably in the legal sector, with knowledge of Workers’ Compensation or a Paralegal Certificate/Degree or comparable work experience;
- Strong analytical and communication skills with a demonstrated ability to problem solve.
- Proven track record of successfully developing strong legal support teams.
- Demonstrated experience in implementation of process improvements with a focus on data driven analytics and decision making.
- Strong organizational skills with the ability to manage competing priorities.
NJM reserves the right at any time to amend, add or delete any aspect of the job description for this position based on business needs.
Compensation: Salary is commensurate with experience and credentials.
Pay Range: $98,937-$114,956Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
What We Do
NJM is among the Mid-Atlantic's leading property and casualty insurers. Founded in 1913, NJM's mission is to provide value-based insurance solutions to its policyholders with the highest levels of service, integrity, and financial stewardship. The Company operates in a mutual fashion for the exclusive benefit of its policyholders. Headquartered in West Trenton, NJ, with offices in Hammonton and Parsippany, NJM employs nearly 2,500 workers.
- 2019-2023 Forbes Best In-state Employer (Ranked #11 out of 89 NJ employers in 2023)
- 2018, 2019, 2020, 2021, certified by J.D. Power for providing "An Outstanding Auto Claims Experience" for personal lines customers*
- 2018, 2019, & 2020 Clearsurance Customers’ Choice Top Ranked Insurance Companies
- 2021 American Heart Association Gold Level Workplace Health Achievement
- 2020 American Heart Association Silver Level Workplace Health Achievement
- 2019 Forbes Best Mid-size Employers in the country
*J.D. Power Auto Claims Certification Program℠ recognition is based on successful completion of an audit, exceeding a customer experience benchmark through a survey of recent claims servicing interactions, and a Financial Strength rating. For more information, visit jdpower.com.
