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Zoox is an autonomous mobility company that’s created a purpose-built robotaxi to give the world a better way to ride.
The Role
Manages vehicle technicians and fleet maintenance operations to maximize vehicle uptime across Zoox fleets. Leads hiring, onboarding, training, performance management, budgeting, KPI tracking, process improvement, safety compliance, and cross-functional initiatives. Optimizes maintenance and repair workflows, supports engineering testing, forecasts team growth, and drives operational changes across vehicle workshops and infrastructure.
Summary Generated by Built In
The Base Operations team is responsible for maximizing vehicle uptime through maintenance and repair operations, both existing and future. The Manager of Vehicle Technicians will work closely with the Fleet Operations Leadership team to drive new operational initiatives, track and measure efficiencies, establish KPIs, and ensure we stay hyperfocused on our roadmap progression for our Zoox L3 and VH6 vehicle fleets. An ideal candidate would be self-motivated and technically inclined, embrace a positive attitude, remain calm in a rapid-paced environment, identify as a change-maker, and have a solid operational background. This role will require you to stay flexible, tackle ambiguity head-on, embrace change, and focus on delivering a best-in-class commercial product, including the associated maintenance and repair services.
In this role, you will:
- Effectively manage the Vehicle Technician team and cross-functional relationships to execute business initiatives, improve processes, and deploy systems and infrastructure as planned.
- Mentor and hold direct reports accountable, and support succession planning through coaching, leadership development, training, and performance management.
- Strategically forecast team growth that aligns with our company roadmap. All workshop personnel will be heavily engaged in the recruiting and hiring process. Additionally, streamline the employee onboarding and training process.
- Define, track, and drive the continuous improvement process, which includes systems, applications, tools, methods, and forward-looking changes that will result in an increase in fleet uptime.
- Define and execute against objectives and KPIs, positively reinforce and engage your team, and share in each other's success.
- Optimize the current workstreams to reduce downtime in vehicle maintenance and repairs and provide more uptime for engineering-level testing.
- Forecast and oversee the team budget for crew and vehicle supplies.
- Enforce all environmental, health, and safety policies. Ensure the workshop area is clean, organized, and free of dangerous & hazardous materials. Raise the bar on safety.
Qualifications
- 8+ years of transportation industry experience, preferably in operations, including fleet/maintenance management, and 5+ years managing teams of 10 or more across multiple projects.
- Demonstrates strong leadership, organizational, and operational skill sets
- Possesses strong analytical and problem-solving abilities
- Demonstrates awareness of all environmental, health, and safety protocols
- Communicates clearly and effectively; comfortable in engaging with senior leadership
- Experience building cross-functional relationships that help the team scale
Bonus Qualifications
- Proficiency in Jira/Confluence, SAP ERP, MS Office, Google Suites, Lucid Charts, and Slack
- Experience working in an NPI environment and cross-functionally with PMO or engineering organizations
- Working with cross-functional teams on go-to-market initiatives
- Experience in the autonomous vehicle, transportation dispatch, and emergency response industries
Skills Required
- 8+ years of transportation industry experience, preferably in operations, fleet management, or maintenance management
- 5+ years managing teams of 10 or more across multiple projects
- Strong leadership, organizational, and operational skills
- Strong analytical and problem-solving abilities
- Awareness of environmental, health, and safety protocols
- Clear and effective communication skills, including comfort engaging with senior leadership
- Experience building cross-functional relationships to help teams scale
- Proficiency in Jira, Confluence, SAP ERP, Microsoft Office, Google Workspace, Lucidchart, and Slack
- Experience in a new product introduction environment and collaboration with PMO or engineering organizations
- Experience working with cross-functional teams on go-to-market initiatives
- Experience in autonomous vehicles, transportation dispatch, or emergency response industries
Zoox Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zoox and has not been reviewed or approved by Zoox.
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Healthcare Strength — Healthcare is extensive, with broad medical and vision options, company‑paid disability coverage, and multiple mental‑health resources. Feedback suggests coverage breadth and auxiliary programs support a wide range of needs.
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Parental & Family Support — Family supports include paid parental leave, additional pregnancy disability time, fertility coverage, and adoption/surrogacy assistance. Backup care and family‑oriented programs further reinforce support across life stages.
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Wellbeing & Lifestyle Benefits — Day‑to‑day perks are robust, including free daily meals, fitness subsidies, commuter support, and on‑site amenities. Feedback suggests these lifestyle benefits enhance convenience and workplace experience, especially for office‑based roles.
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The Company
What We Do
Zoox is an autonomous mobility company that was founded to provide a safer, cleaner, and more enjoyable future on the road. To achieve that goal, the company has spent the past 10 years creating a purpose-built robotaxi that gives the world a better way to ride.
Why Work With Us
At Zoox, we are working to solve one of the greatest technological challenges of our generation. From the beginning, we have been focused on our goal of reimagining transportation from the ground up. We are a mission-driven community of innovators working together to create a safer, cleaner, and more enjoyable future on the road.
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