Manager, UX Research

Reposted 14 Days Ago
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Crawley, West Sussex, England, GBR
In-Office
Senior level
Healthtech • Biotech
The Role
The Manager, UX Research leads a team in conducting user research and usability testing for hardware and software products, ensuring they are user-friendly and comply with regulatory standards. They collaborate with various stakeholders, manage the team, and push for user-centered design best practices.
Summary Generated by Built In
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We don’t just build technology. We build hope for everyone dealing with Cancer.

Elekta is shaping the standard of care, together with healthcare providers, by developing precision radiation medicine that brings advanced radiotherapy into routine clinical practice. Our solutions support consistent, efficient and personalized care, addressing evolving patient needs. Through adaptive radiotherapy, precision treatment delivery and integrated workflows, Elekta supports care teams across a range of clinical settings. Each year more than 2 million patients are treated using Elekta solutions across over 130 countries. Elekta is headquartered in Stockholm, Sweden, with over 4,000 employees and offices in more than 40 countries. The company is listed on Nasdaq Stockholm. For more information, visit elekta.com.

We don’t just build technology. We build hope for everyone dealing with Cancer.
At Elekta, we believe every individual deserves access to the best cancer care. That’s why we’re committed to developing innovative solutions that make precision radiation therapy and radiosurgery more effective, efficient, and accessible. If you're passionate about making a meaningful impact, we invite you to bring your expertise and energy to our team.

What You’ll Do At Elekta:

As Manager, User Experience (UX) Research, you will lead Elekta's Global UX Research team, ensuring our hardware and software products are safe, effective, and easy to use. Working closely with Product Management, Engineering, Regulatory, and Design leaders, you will champion user-centred design and usability best practices across the business while supporting the development of products that improve cancer care worldwide.

Reporting to the Head of UX & Design, you will play a key role in shaping user research strategy, leading usability activities for regulated medical devices, and driving measurable improvements in product UX.

Responsibilities:

  • Lead, coach, and develop a global team of UX Researchers, fostering a culture of collaboration, growth, and excellence.

  • Define and prioritise UX research activities across Elekta's product portfolio to maximise user and business impact.

  • Partner with Product, Engineering, Regulatory, and Design teams to ensure user needs are embedded throughout the product lifecycle.

  • Drive the adoption of user-centred design practices and advocate for the value of UX research across the organisation.

  • Oversee user research and testing programmes, from early discovery through to product launch and continuous improvement.

  • Lead usability engineering activities for regulated medical devices, ensuring compliance with relevant regulatory requirements.

  • Responsible for user risk analysis and documentation related to usability, both parts of the regulatory submission process

  • Establish meaningful measures of UX quality and use insights to guide product improvements and decision-making.

  • Manage relationships with external research partners where specialist support is required.

What You’ll Bring:

  • Significant experience and academic qualifications (Masters level preferred) in UX Research, Human Factors, HCI, Psychology, or a related field.

  • Experience leading and developing UX teams, including coaching, mentoring, and performance management.

  • Experience with user-centred design of complex, safety-critical products

  • Significant experience of usability testing and a wide range of other user research methods, including observational/ contextual research, interviews, surveys, etc.

  • Experience supporting regulatory submissions for medical devices, including formal usability testing and user risk analysis.

  • Proven ability to influence senior stakeholders and build alignment across cross-functional teams.

  • A track record of delivering measurable business impact through user-centred design.

What You’ll Get:
In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. In addition to this, Elekta offers a range of benefits.
 

  • Work Pattern (you are required to work from the Crawley HQ 4 days a week with 1-day WFH)

  • Up to 25 paid vacation days (plus bank holidays)

  • Holiday Purchase Scheme

  • Private Medical Insurance

  • Attractive Employer Pension Contribution Package

  • Cycle to work scheme

  • Life Assurance

  • Onsite subsidized restaurant, offering budget-friendly dining

  • Love electric (Electric vehicle salary sacrifice scheme)
     

Hiring process:
We are looking forward to hearing from you! Apply by submitting your application and résumé in English, via the “Apply” button.
For questions, please contact the Talent Acquisition Partner responsible, [email protected]. We do not accept applications through e-mail.
We are an equal opportunity employer
We are an equal opportunity employer. We evaluate qualified applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.

Skills Required

  • Master's degree in User Experience, Human Factors, Human-Computer Interaction, Experimental Psychology, or a similar relevant subject
  • 8+ years' experience as a (Senior/Lead) UX Researcher in complex products
  • 2+ years' experience in managing a UX team and people management responsibilities
  • Good knowledge of Usability Engineering processes and regulations for regulated medical devices
  • A track record of influential leadership and management of senior stakeholders

Elekta Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Elekta and has not been reviewed or approved by Elekta.

  • Retirement Support A 401(k) with employer match is a prominent benefit, with vesting noted as part of the plan.
  • Leave & Time Off Breadth PTO and paid holidays are included, with PTO accruing from the start and rollover allowed within limits.
  • Healthcare Strength Medical, dental, vision, life and disability coverage are included, complemented by an Employee Assistance Program.

Elekta Insights

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The Company
HQ: Stockholm
4,700 Employees
Year Founded: 1972

What We Do

At Elekta, our outcome-driven and cost-efficient solutions provide lasting clinical difference and are developed through sustainable environmental, social and governance practices. We’ve been working openly and proactively with clinicians and our partners for almost half a century to advance precision radiation therapy and meet continuously evolving patient needs—no matter where they are in the world. To us, it's personal, and our global team of 4,700 employees combine passion, science, and imagination to profoundly change cancer care. We don’t just build technology, we build hope. Elekta is headquartered in Stockholm, Sweden, with offices in 120 countries and listed on Nasdaq Stockholm.

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