Manager, UX Research

About the teamThe UX Research team sits within a multidisciplinary team of researchers, Zillow Research & Insights (ZRI), which includes Customer and Partner Insights Strategists, UX Researchers, Behavioral Scientists, Data Scientists, Population Scientists, and Research Operations. We all play a significant role within the greater product and marketing organizations. ZRI sits within Zillow Experience Design (ZxD), a fast-paced, collaborative, and driven product design team. We’re a tight-knit, fun-loving, and upbeat group.
We build useful, usable, and innovative experiences for Zillow customers. These experiences live across web, mobile, and internal software platforms.
Our team cares deeply about solving problems for real people – customers, partners, co-workers, and everyone else. We seek to make everything a little better than we found it.

About the role

As a Manager, Experience Research, you're responsible for managing a team of UX researchers who inform and assess products and experiences. You’ll work closely with design, content strategy, product management, marketing, engineering, and data science. Your research team will help create exceptional experiences that exceed our customers’ expectations while balancing the needs of the business. This role requires a good balance of strategy and tactical execution, sharp communication skills, and the ability to collaborate widely across the company.

Responsibilities:

• Manage 3-5 researchers and lead research activities across multiple product areas

• Build meaningful relationships with partners, executives, and other managers

• Advocate for customer needs and outcomes throughout the product/service design and development process

• Help researchers define research problems, develop research plans, and get support for their recommendations

• Evaluate researchers’ work and provide guidance and coaching to develop skills

• Define scope, timelines, resources, and prioritization for your team’s projects

• Coordinate with other managers to plan projects and anticipate challenges

• ​​Create frameworks, templates, and processes to scale research capabilities across the team

• Help team members understand how their work and priorities align with company objectives

• Recruit new talent and help elevate the research practice at Zillow

• Travel to in-person collaboration sessions and team building events ~6-8 weeks per year

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $157,100.00 - $250,900.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

You are a leader who knows how to make everyone around you better. You advocate for customers and know how to inspire others to care deeply about customers too. A great collaborator and communicator, you understand the path to exceptional customer experiences is through strong partnerships with cross-functional teams.

You have:

• Experience researching digital and physical consumer experiences and delivering insights that drive customer and business outcomes

• Experience with a variety of research methods: qualitative research, quantitative research, A/B testing, statistical analysis, and creatively combining qualitative and quantitative insights for deeper impact

• Experience prioritizing research roadmaps and activities to deliver practical insights and direction quickly

• The technical competence and leadership skills to coach team members in appropriate methodologies, communication style, and technical solutions 

• Exposure to AI as part of product development, executing research, and/or increasing personal productivity

• Ability to inspire cross-functional teams and lead them to deliver their best work while having fun at the same time

• Ability to influence and build consensus across all levels of the organization from individual contributors to management (Manager, Director, Senior Director)

Here at Zillow, we value ALL candidates with a diverse set of backgrounds, experience, and skills. If you have experience and meet at least some of the criteria, we encourage you to apply!

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.