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What we offer:Job Responsibilities:
Salary: Starting at $90,000 USD
Immediate, Open position
We are seeking an experienced and highly motivated Manager to lead our team of IT professionals responsible for providing technical support to our employees. The ideal candidate will be responsible for all IT operations at a site, supporting users and overseeing the daily operations of the Deskside Support team, and ensuring that all incidents and requests are managed effectively and in a timely manner. The Manager will also be responsible for driving continuous improvement of our support processes and user experience. The Manager is responsible for applying global Customer services standards to the region and is part of the Global Customer services team.
Your Responsibilities
Manage a team of Deskside Support technicians, providing guidance and support as required
Provide technical support to end-users, diagnosing and resolving hardware, software, and connectivity issues
Ensure that all incidents and requests are resolved in accordance with defined SLAs
Monitor team performance and identify areas for improvement
Drive continuous improvement of support processes, tools, and techniques
Develop and maintain excellent relationships with all stakeholders, including end-users, management, and other IT teams
Provide regular reports on team performance and KPIs
Ensure that team members are trained and equipped to deliver a high standard of support
Develop and maintain documentation related to support processes, tools, and techniques
Participate in the development of IT strategies and roadmaps
Serve as IT point of contact and participate in evaluation and recommendation of any new IT assets for the site
Serve as liaison and oversight for any outsourced IT service that is provided by global IT and has been approved by Divisional IT Management
Advise on the budget for their area of responsibility
Who we are looking for
At least 5 years of experience in a similar role with a team of Deskside Support technicians or other IT area technicians
Strong technical knowledge of desktop hardware, operating systems, and software applications
Proven track record in delivering high-quality customer service
Strong leadership skills
Your preferred qualifications
Knowledge of ITIL and IT service management processes is a plus
What we offer
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
In addition, we offer you the following site benefits:
An overview of our benefits will be discussed during the recruitment process.
Awareness. Unity. Empowerment.
At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire based on experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.
Awareness, Unity, Empowerment:At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
AI-Assisted Screening Disclosure
As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.
Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.
If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.
Skills Required
- At least 5 years of experience in a similar role managing deskside or IT technicians
- Strong technical knowledge of desktop hardware, operating systems, and software applications
- Proven track record delivering high-quality customer service
- Strong leadership skills
- Knowledge of ITIL and IT service management processes
What the Team is Saying
Magna International Compensation & Benefits Highlights
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Healthcare Strength — Medical plan choice includes Enhanced PPO, Standard PPO, and an Advantage HDHP with free preventive care and $0 Teladoc, with in‑network deductibles as low as $200 and out‑of‑pocket maximums starting at $2,000. Company‑paid short‑term and long‑term disability plus basic life/AD&D, along with enhanced dental/vision options in 2026, reinforce comprehensive coverage.
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Retirement Support — The 401(k) design features automatic enrollment, a 3% nonelective company contribution after six months, and a 50% match on the first 6% employees contribute. Plan documents and recent filings corroborate this structure, and some divisions also highlight profit‑sharing as part of total rewards.
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Parental & Family Support — U.S. materials outline paid parental leave for non‑union employees (up to five consecutive weeks at 66 2/3% pay) that coordinates with STD/FMLA and allows PTO top‑ups. Mental health resources and an Employee & Family Assistance Program add family‑oriented support across plans.
Magna International Insights
What We Do
We are a mobility company that innovates like a start-up and thinks like a technology company. This helps us anticipate change in one of the most complex industries in the world and respond quickly. We depend on a team of 171,000 dynamic, entrepreneurial-minded employees in an environment where great ideas flourish. Our presence spans 343 manufacturing operations and 88 product development, engineering and sales centers in 29 countries. We understand that you need a career as unique as you are. Whether you want to advance your existing expertise or try something completely different, we are committed to your growth.
Why Work With Us
At Magna, our engineering team is advancing mobility for everyone and everything. Joining this team means being a part of the design, development, and manufacturing of the world’s most advanced mobility technology. Innovations that move families, shape communities, and improve lives. You can follow your passions and shape your own career path.
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Magna International Teams
Magna International Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Majority of roles are hybrid with flexibility. Please speak with our recruiting team for specific details on hybrid work.
