The Global Risk & Compliance (GRC) organization serves as American Express’ independent risk management function. GRC maintains the enterprise risk framework, provides oversight and challenge, and monitors key risks. By embedding risk discipline into strategy and operations, GRC enables responsible growth, innovation, and long-term value creation while protecting customers and shareholders.
The UK CRO function is part of the Int’l CRO team, within Global Risk and Compliance (GRC). It is responsible for identifying and overseeing risk across all processes.
The Manager, Operational Risk, Enterprise Risk Management UK, within the GRC organization, is responsible for establishing the second line of defense framework for the areas under their responsibility for the UK market. We are seeking an experienced risk leader to be a part of this exciting journey. The incumbent will identify, assess, measure, manage and report risk and strengthen the governance structure for our UK businesses.
Responsibilities- Participate in the Risk Appetite Framework (RAF) refresh process and seek to align International Legal Entities (ILE) Ops Risk metrics with Enterprise (as far as possible)
- Provide Ops Risk credible challenge to Legal Entity (LE) projects, strategies and in the Change Advisory Forums.
- Understand and speak to the Ops Risk profile of the LE based on aggregation of data and reporting
- Act as the main point of contact for Ops Risk for regulators, Audit and local Leadership, and requests for Ops Risk program/results requests
- LE specific committee Ops Risk representative, and point of contact for Ops Risk at LE board meetings (as required)
- Own ILE Ops Risk policies and frameworks, where required
- Influence Enterprise Ops Risk Framework/Policies/Programs to ensure they are fit for purpose for ILE, and support ILE deployment of Enterprise Ops Risk programs
- Advise the business on applicability and effective execution of Ops Risk frameworks
- Coordinate with Enterprise Risk Lead on 2nd Line testing, and/or support ILE Risk Type testing & provide output of ILE testing to Enterprise for awareness and risk aggregation
- Ensure appropriate communication of risks between the ILE and Enterprise
- Support the ILE Chief Risk Officer (CRO) in their oversight duties aligned to the Risk Governance Framework and applicable policies
- Review issues and findings related to risk type impacting ILE, and oversee effective remediation
- 2nd Line of Defense ILE oversight lead for Regulatory Change Managements relating to Ops Risk.
- Work with the Enterprise team to develop the LE metrics dashboard, including RAF metrics, aligned with applicable regulations
- With the reporting team, produce an LE Operational Risk Management dashboard including events, issues etc. to analyse the operational risk profile
- Lead a Ops Risk analyst
- 5+ years of leadership experience in risk management or a similar role;
- Strong business acumen with a risk-reward control perspective;
- Experience in interacting with regulators and familiarity with UK’s regulatory landscape and requirements;
- Demonstrated ability to successfully manage multiple priorities under pressure;
- Fluency in English (verbal and written);
- Advanced degree in business, economics, engineering, or a related field is preferred.
Leadership skills:
- Proven leader who can build, inspire, and coach a team with a passion for the business;
- Excellent relationship and influencing skills with the ability to build productive relationships across teams and levels of seniority;
- Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged;
- Proactive in identifying issues, delivering and escalating key findings, and advising on recommended solutions to correct issues or mitigate risks;
- Ability to communicate oversight findings to colleagues, business partners, and senior leaders;
- Strong verbal and written communication skills.
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- 5+ years of leadership experience in risk management or a similar role
- Employment eligibility to work with American Express in the UK (no visa sponsorship provided)
- Experience interacting with regulators and familiarity with the UK's regulatory landscape and requirements
- Strong business acumen with a risk-reward control perspective
- Demonstrated ability to successfully manage multiple priorities under pressure
- Fluency in English (verbal and written)
- Proven leadership ability to build, inspire, coach a team
- Excellent relationship and influencing skills across teams and seniority levels
- Proactive issue identification, escalation, and remediation advising skills
- Strong verbal and written communication skills for presenting oversight findings
- Advanced degree in business, economics, engineering, or related field
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
