Manager, Trust & Safety Identity

| Charlotte, NC, USA | Hybrid
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Intuit Credit Karma is a mission-driven company, focused on championing financial progress for our more than 130 million members globally. While we're best known for pioneering free credit scores, our members turn to us for everything related to their financial goals, including identity monitoring, applying for credit cards, shopping for insurance and loans (car, home and personal) and savings accounts and checking accounts* -- all for free. Credit Karma has grown significantly through the years: we now have more than 1,700 employees across our offices in Oakland, Charlotte, Culver City, San Diego, London and New York City.


*Banking services provided by MVB Bank, Inc., Member FDIC

Credit Karma depends upon our users' trust.  We earn and maintain that trust by demonstrating our commitment to safeguarding their information.  The Trust & Safety team has the critical responsibility of protecting Credit Karma's members by securing our online processes and preventing online fraud and abuse throughout the Credit Karma product suite. 

Position Overview:

We are seeking a highly skilled and experienced Security Trust & Safety Manager to join our organization.

As a Security Trust & Safety Manager, you will be responsible for developing, implementing, and managing comprehensive security and trust programs to ensure the safety and integrity of our operations, members, and employees. You will collaborate with cross-functional teams to identify potential risks, develop mitigation strategies, and enforce policies and procedures that align with industry best practices. 

This is a critical role that requires strong leadership, exceptional problem-solving skills, and a deep understanding of security protocols and technologies.

Responsibilities: 

  • Develop, implement and lead a robust security trust & safety strategy and framework, aligned with the organization's goals and objectives.
  • Act as a trusted advisor to senior management and other stakeholders on security trust & safety matters, providing regular reports and recommendations.
  • Grow a cohesive functional organization through strong cross-team relationships, shared vision, and strong alignment around key results.
  • Identify and assess potential fraud use cases across all aspects of the business, including application, identity and data security.
  • Monitor and analyze security incidents, breaches, and fraud attempts; promptly investigate any security breaches and implement corrective actions.
  • Collaborate with cross-functional teams to develop, maintain and mature our fraud operating procedures and processes.

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Qualifications:

  • 3+ years of prior management experience of leading the Trust & Safety team.
  • Bachelor's degree or equivalent practical work experience.
  • Deep domain expertise in the fraud domain, with extensive knowledge of identity and payment fraud methods, and tools and processes for prevention, detection and fraud operations.
  • Extensive and demonstrated experience with leading and building fraud platforms and tools development at financial services or technology companies.
  • Experience with driving continuous improvement and automation of the Fraud Risk Assessment program
  • Knowledge of payment channels and risk & control frameworks
  • Knowledge of digital identity capabilities, external fraud, theft, & loss events
  • Familiarity across security domains (fraud, cyber, physical)
  • Passion and drive to fight fraud and protect clients, the business and the ecosystem from criminal activity
  • Experience at a regulated financial institution preferred
  • Understanding of NACHA rules, Reg E, Reg D, and KYC/AML
  • A fun and positive attitude!

Benefits at Credit Karma include:

  • Medical and Dental Coverage
  • Retirement Plan
  • Commuter Benefits
  • Wellness perks
  • Paid Time Off (Vacation, Sick, Child Bonding, Cultural Observance, Birthday)
  • Education Perks
  • Paid Gift Week in December

Equal Employment Opportunity:

Credit Karma is proud to be an Equal Employment Opportunity Employer. We welcome all candidates without regard to race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information or other protected characteristic. We prohibit discrimination of any kind and operate in compliance with applicable fair chance laws. 

Credit Karma is also  committed to a diverse and inclusive work environment because it is the right thing to do. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of championing financial progress for everyone. We offer generous benefits and perks with a single eye to nourishing an inclusive environment that recognizes the contributions of all and fosters diversity by supporting our internal Employee Resource Groups. We’ve worked hard to build an intensely collaborative and creative environment, a diverse and inclusive employee culture, and the opportunity for professional growth. As part of the Credit Karma team, your voice will be heard, your contributions will matter, and your unique background and experiences will be celebrated.

Please contact [email protected] if you are interested in employment with Credit Karma and need special assistance or an accommodation to either apply or interview for a specific role.

Privacy Policies:

Credit Karma is strongly committed to protecting personal data. Please take a look below to review our privacy policies:

  • GDPR Privacy Policy
  • U.S. Job Applicant Privacy Notice
More Information on Intuit Credit Karma
Intuit Credit Karma operates in the Financial Services industry. The company is located in Oakland, CA, Charlotte, NC and Culver City, CA. Intuit Credit Karma was founded in 2007. It has 1320 total employees. It offers perks and benefits such as Volunteer in local community, Open door policy, OKR operational model, Open office floor plan, Dedicated diversity and inclusion staff and Highly diverse management team. To see all 25 open jobs at Intuit Credit Karma, click here.
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