Manager, Training, Region

Position Summary:

Partner with Area Operations Leaders and General Managers to understand business objectives and to identify, develop and deliver training needs for the Region (Canada).

This role is fully bilingual in both French and English. The ability to write/create training manuals in French is needed.

Why work for us:

• no waiting period for medical or dental benefits
• RRSP matching
• subsidized meals
• free parking
• free access to an EAP
• employee discounts such as Good Life Fitness, TELUS mobility, Bell Mobility, Rogers communication, Dell computers

Essential Duties and Responsibilities:

• Supports employee development and retention by delivering and managing established programs 
• Acts as an internal consultant to the operation and customizes existing programs to fit local needs 
• Coordinates and facilitates select training programs for all union and other non-exempt employees in assigned units 
• Identifies performance/behavior gaps, makes recommendations, and provides solutions in order to improve business performance, increase retention and develop future leaders 
• Seeks out training opportunities and creates high impact, low cost solutions. 
• Takes ownership for each program’s implementation and success 
• Coaches Supervisors on how to train new hires 
• Develops training skills of Subject Matter Experts and assists with program/course development 
• Acts as the process owner and lead facilitator for new hire orientation and provides new hire employees with ongoing training 
• Develops a tracking and measurement system to ensure the effectiveness of training 
• Accomplishes human resources and organization mission by completing related work as needed.

Education:

• Bachelor degree from four year college or university required.

Work Experience:

• At least 5-8 years experience as a training manager
• Experience training in transportation, hospitality, manufacturing or food service environment highly desirable 
• Prior extensive experience working with a learning management system (LMS) required
• Experience and formal training in instructional design required 

Job Skills:

• Multi-lingual skills required
• Must be fully bilingual in both French and English required
• Position requires experience and demonstrated competency in:
  Facilitating
  Business partnering
  Relationship building
  Instructional design
  Analysis
  Time management
• Must be able to use consulting skills to identify goals and overcome obstacles and be able and willing to earn “a seat at the table” 
• Candidate should be flexible in working a variety of shifts and days off 
• Experience with LMS, computer or web-based training delivery and a lean manufacturing environment is preferred 
• Candidate must have strong interpersonal skills, and be highly organized, action oriented and collaborative 
• Must have strong computer and database application skills (Excel, Word, etc.)

Communication Skills:

• Excellent oral and written communication skills and demonstrated experience presenting training to groups

Certificates, Licenses and Registrations:

• Bilingual in both French and English required

Travel:

• Ability to travel up to 25% of the time, mostly across 9 sites in Canada from Vancouver to Halifax.
• Some travel maybe required to the US and other parts from time to time

Environmental Requirements:

• Regular office environment.

Organization Structure

• Direct Line Manager (Title): Director Learning and Development
• Dotted Line Manager (Title, if applicable): N/A 
• Number of Direct Reports: N/A
• Number of Dotted Line Reports: 0
• Estimated Total Size of Team: varies
• Position location: Corporate Canadian headquarters (2498 Britannia Road East Mississauga, ON)

Demonstrated Competencies to be Successful in the Position:

• Thinking - Information search and analysis, problem resolution skills
• Engaging - understanding others, team leadership, developing people

• Inspiring - influencing and building relationships, motivating and inspiring, communicating effectively

• Achieving - delivering business results under pressure, championing performance improvement, customer focus

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Candidates will be required to go through a criminal background check.

gategroup is an equal opportunity employer committed to workforce diversity.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or other ground under applicable law.

Gate Gourmet Canada Inc. is pleased to accommodate applicants who have a disability up to the point of undue hardship during the recruitment, assessment and selection process. Please inform our Recruitment Team if you require a disability-related accommodation to participate in the recruitment process.