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JOB FUNCTION / SUMMARY:
Coordinates the development, implementation, and evaluation of department and/or division quality and productivity improvement initiatives. Ensures that programs support organizational strategic objectives. Oversees the development, implementation and execution of testing strategies, practice, and associated processes for Technology. This includes, but is not limited to, test planning , manual testing, automated testing, performance testing, and defect management.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Establishes and governs the methodologies used for the testing practice overall. This includes templates, metrics, standards, and policies that projects adhere to for a strong testing practice.
- Works with a variety of teams that include Technology, the Enterprise Project Office, and various lines of business to plan and execute testing across bank projects.
- Keeps abreast of industry trends and regulations, identifies changes affecting the department, takes appropriate action, and notifies staff of internal operation changes.
- Provides leadership, direction, and expertise for both manual and automated testing teams.
- Responsible for controlling operating and administrative expenses. May assist management with the department’s capital and operating budget; may track expenses and report budget variances.
- Represents the bank in industry, community, and civic activities as required.
- Performs other related job duties and special projects as assigned.
SUPERVISORY RESPONSIBILITIES:
Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws; Provides guidance and oversight to and is responsible for the coordination and evaluation of the assigned team. Responsibilities may include interviewing, hiring and training associates; planning, assigning and directing work; performance management; associate compensation; approving expense reports; addressing concerns and resolving problems.
MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:
- College Degree in finance, management, business, computer science and/or equivalent experience
- Ten years of project management, operations, banking, management, information systems, or related working experience
- Previous management and project management experience
- A background in information technology and/or familiarity computer technology
- Previous total quality management experience is desired
- Knowledge of total quality management practices and principles
- Working knowledge of all facets of banking operations (proof, items processing, deposit services, management, information systems, etc.)
- Thorough understanding of software project management
- General understanding of computer technology
- Excellent organizational and time management skills
- Excellent analytical and conceptual skills
- Ability to analyze work procedures, processes, and automated systems to detect problems and recommend solutions
- Ability to integrate organization/division strategic plans with daily operations
- Ability to gather productivity standards, establish benchmarks, and report trends
- Superior creative thinking skills
- Superior communication and negotiation skills
- Superior presentation skills
- Detail oriented
- Ability to work without supervision
- Ability to work effectively in a team and committee environment
- Must be able to establish and maintain a high level of credibility with all levels of internal and external staff
- Proficient operation of Windows and Microsoft Office Software including Word, Power Point, Access, Excel, and other related software
ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:
- Ability to utilize a keyboard/PC if required to perform the essential job functions
- Ability to travel if required to perform the essential job functions
- Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.
Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.
What We Do
We create opportunities for our clients and the communities we serve. We offer a wide array of banking and financial services at locations in Alabama, Florida, Louisiana, Mississippi and Texas.
Through a steadfast commitment to our century-old core values we’ve created a company culture built around respect, diversity and teamwork that recently landed Hancock Whitney on Forbes’ list of America’s Best Midsize Employers.
Our core values are lived out by the actions of our associates throughout our footprint. Commitment to service is not just something that we say on a poster. Its lived out in the actions of the women and men that seek to provide exceptional service every day in our local communities.
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