By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
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Manager - Total Performance | WC, GL, AUTO and PDPRIMARY PURPOSE: To monitor team and colleague technical and quality activities with a focus on trends and quality compliance; to recommend office needs for training to management; and to plan and initiate appropriate actions facilitating overall office performance, development and improvement.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
- Administers the COMPASS program; conducts local office file audits.
- Presents audit findings and results to local, regional and national management.
- Assists Operations managers in coordinating and implementing national quality initiatives at the local level.
- Manages and coordinates training and improvement activities needed to meet established operational and technical audit requirements.
- Manages colleague coaching, mentoring and group training; participates.
- Manages new colleague training.
- Provides supervisors with objective colleague quality measurements for use in the Managing Accountability People Performance (MAPP) program.
- Participates in quarterly national total performance management (TPM) review meetings with national TPM and Quality leaders.
- Conducts training during regional claims school quarterly.
- Maintains technical claims and jurisdictional expertise.
- Performs other duties & client projects as assigned; Supports the organization's quality program(s); Travels as required.
SUPERVISORY RESPONSIBILITIES
- Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
- Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
- Provides support, guidance, leadership and motivation to promote maximum performance.
QUALIFICATIONS
Education & Licensing
Bachelor's degree from an accredited college or university preferred. Professional certification such as AIC, CPCU or ARM preferred.
Experience
Eight (8) years of related experience or equivalent combination of education and experience required to include five (5) years claims management and two (2) years supervisory experience required. Two (2) years service with the company preferred.
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.Skills Required
- Bachelor’s degree from an accredited college or university
- Professional certification such as AIC, CPCU, or ARM
- Eight years of related experience or equivalent combination of education and experience
- Five years of claims management experience
- Two years of supervisory experience
- Two years of service with Sedgwick
Sedgwick Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sedgwick and has not been reviewed or approved by Sedgwick.
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Leave & Time Off Breadth — Generous paid time off and paid holidays are emphasized, with PTO accruals increasing with tenure. Paid parental leave and caregiver support further expand time-off coverage.
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Healthcare Strength — Medical, dental and vision coverage is complemented by telemedicine and a personal health concierge. Wellbeing supports such as diabetes and weight-management programs, fertility services, and robust mental-health access (coaching, therapy, psychiatry) broaden care.
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Parental & Family Support — Paid parental leave and caregiver support are offered alongside family-forming resources. Fertility services and adoption assistance reinforce family-oriented benefits.
Sedgwick Insights
What We Do
From our modest beginnings as a regional claims administrator, Sedgwick has grown into a leading global provider of technology-enabled risk, benefits and integrated business solutions with 31,000+ colleagues, located across 80 countries. Through innovative product development, organic business development and strategic acquisitions, Sedgwick’s offerings continue to evolve beyond claims processing to meet the current and future needs of our clients. Our approach to delivering quality service in areas such as workers’ compensation, liability, property, disability and absence management goes far beyond just managing claims—we aim to simplify the process and reduce complexity, making it easy and effective for everyone involve.
Why Work With Us
We stay tuned into what our colleagues want and need and deliver a world-class colleague experience that demonstrates how much we value their unique contributions to our business. You’ll see and feel what it’s like to work for a company that’s committed to doing the right thing – for those we serve, for our planet and for each other.
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