Manager, Ticket Operations

Posted 15 Days Ago
Be an Early Applicant
Michigan
3-5 Years Experience
Sports
The Role
The Manager of Ticket Operations at NASCAR focuses on planning and strategizing to enhance customer ticket purchasing experiences from the pre-event phase to post-event renewals. The role involves collaboration with internal teams, testing ticket fulfillment processes, generating reports, and ensuring accuracy in ticket-related materials.
Summary Generated by Built In

At NASCAR, you will find a community of passionate individuals who care about our sport and are united in seeing it grow.

We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won’t take you long to find out that you are on the right track here at NASCAR!

The Manager, Ticket Operations, directly supports our mission by focusing on the planning and strategy of our operations to ensure from the purchase process to the event weekend to renewals that customers are experiencing a first-class guest experience. The focus and strength of everyone in this position, will be someone that’s highly motivated, organized, a critical thinker, pays attention to detail and is a team player. Strong systems knowledge to operate within the Tickets.com ProVenue Ticketing system. 

Essential Functions:

Performs any combination of the following duties according to specific departmental guidelines:

  • Works closely with Midwest Region Director of Ticketing, Tickets.com, Internal and External Teams and Track partners on all ticket related strategies and execution

  • Evaluate and provide recommendations on ways to enhance and simplify the ticket buying and sales experience

  • Understanding and utilization of best practices on selling such as SheerID & Fevo

  • Oversee the testing and provide feedback/recommendations on ways to enhance and optimize the ticket fulfillment process from digital delivery to standard mail.

  • Develops a master calendar and coordinates across the enterprise deliverables and deadlines such as: critical dates on renewals, relocations, on-sale, creative needs for fulfillment, etc.

  • Report Generation (Daily, Monthly, Y/Y)

  • Review digital/printed material ensure accuracy of ticket language/links

  • Execution of digital and mailed ticket fulfillment

  • Assists leadership with enterprise-wide controls and reporting

Qualifications:

  • Minimum two (2) years of experience working with ticketing softwares; preferably Tickets.com

  • Qualified candidate should have a strong knowledge of current sports ticket sales and operations

  • Box office experience highly preferred

  • 4-year degree or equivalent combination of education and experience

  • Familiar with postal regulations and best practices

  • Able to manage projects from conception to implementation

  • Knowledgeable in current and forward-looking technologies evolving the business of ticket sales and operations

  • Excellent communication skills, both verbal & written

  • Self-starter, able to prioritize and work independently with minimal supervision

Apply Now!

Learn more about this role and our team by applying at https://careers.nascar.com/ for consideration.

NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists.

The Company
HQ: Daytona Beach, FL
1,930 Employees
On-site Workplace

What We Do

Welcome to NASCAR! We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won’t take you long to find out that you are on the right track here at NASCAR!

About NASCAR
The National Association for Stock Car Auto Racing (NASCAR) is the sanctioning body for the No. 1 form of motorsports in the United States and owner of 16 of the nation’s major motorsports entertainment facilities. NASCAR consists of three national series (NASCAR Cup Series™, NASCAR Xfinity Series™, and NASCAR Gander RV & Outdoors Truck Series™), four regional series (ARCA Menards Series, ARCA Menards Series East & West and the NASCAR Whelen Modified Tour), one local grassroots series and three international series. The International Motor Sports Association™ (IMSA®) governs the IMSA WeatherTech SportsCar Championship™, the premier U.S. sports car series. NASCAR also owns Motor Racing Network, Racing Electronics, Americrown Service and ONE DAYTONA. Based in Daytona Beach, Florida, with offices in eight cities across North America, NASCAR sanctions more than 1,200 races in more than 30 U.S. states, Canada, Mexico and Europe.

For more information visit www.NASCAR.com and www.IMSA.com, and follow NASCAR on Facebook, Twitter, Instagram, and Snapchat (‘NASCAR’).

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