About the Hub City Spartanburgers:
The Hub City Spartanburgers, High-A affiliate of the Texas Rangers, play in Spartanburg, South Carolina and have quickly built a strong presence in the community. With a focus on high-energy baseball, fan engagement, and local connection, the Spartanburgers continue to establish themselves as a key part of the Upstate sports landscape. As part of Diamond Baseball Holdings (DBH), the Spartanburgers are supported by a network of clubs focused on innovation, collaboration, and long-term success. DBH provides employees with opportunities for professional growth, development, and career advancement within a supportive and team-oriented environment.
About Diamond Baseball Holdings:
Diamond Baseball Holdings (DBH) is a one-of-a-kind sports and entertainment company that owns and operates an unmatched roster of Minor League Baseball clubs and premier venues in North America. We bring together baseball, must-see special events and community-driven experiences to create unforgettable moments for millions of fans each year. Across our stadiums and clubs, we're redefining what an amazing night out can be, from memorable outings built around America's pastime to immersive exhibition-style sporting events, innovative promotions, legendary concerts, cultural festivals, family entertainment and other unique experiences that bring people together.
With nearly 50 clubs and venues across the United States and Canada, DBH is home to some of the most beloved brands in MiLB, offering unique opportunities to build a career in sports, entertainment, hospitality and live events. Through our partnership with Major League Baseball, we help shape sponsorship, licensing and commercial opportunities that extend across all 120 MiLB markets, giving our teams the chance to make an impact on both a national and local level.
Whether you're joining one of our clubs or our back-office team, you'll be part of an organization that values creativity, collaboration and a shared commitment to delivering exceptional fan experiences while making a meaningful impact in the communities we serve.
Position Overview:
The Ticket Operations Manager will manage all aspects of ticket operations, ticket printing, ticket fulfillment, customer service, game day box office operations, event day box office operations, season ticket sales, administrative information systems, and sales reporting. The Ticket Operations Manager will work closely with the Ticket Sales, Sponsorship and Marketing teams.
Essential Duties and Responsibilities
- Lead the creation, development, and maintenance of ticketed events through team’s ticketing system: Tickets.com
- Assist with creating, managing, plans, promo codes, buyer types and other ticketing system programming needs.
- Work with Tickets.com to submit qualifiers for pre-sales and promotions, update event information, and troubleshoot pending issues.
- Manage and maintain stadium seating inventory for all ticket types.
- Coordinate with the Ticket Sales team on venue and seating inventory for games and events.
- Manage all game/event day box-office operations and staff.
- Serve as a point of contact for all ticket related questions and box office inquiries.
- Coordinate with sales department for all ticketing, fulfillment and service needs of premium ticket holders.
- Coordinate with sales department for all ticketing, fulfillment and service needs through FEVO, Dynamo, Fan Maker, Fan Rally or other software programs to drive incremental ticket revenue
- Service internal requests such as ticket purchases, ticket reprints, and Will-Call.
- Support Ticket Sales and Corporate Partnerships staff with order processing and payments.
- Staff and support ticket operations and sales for stadium events when necessary.
- Fulfill approved ticket donation requests.
- Provide ticket sales reports and attendee analytics to management while directly impacting strategy decisions for the sales department (categories, opportunities for growth, etc.)
- Maintain and update ticket scanners for entry, secondary scans, and special ticket offers.
- Track and follow-up on missed and failed ticket payments, open receivables, as well as any other ticketing payment discrepancies.
- Train and incentivize gameday staff to upsell and provide positively amazing service.
- Serve as primary contact with Tickets.com and work closely with our representatives to fulfill tasks.
- Recruit, hire, and train game day staff and interns
Qualifications
Qualifications:
- Strong attention to detail, excellent communication skills, extensive customer service skills.
- Strong ability to adapt to changes, work effectively under pressure and produce accurate results in a fast-paced environment.
- Professional knowledge of Microsoft based programs: Outlook, Excel, Word, Powerpoint.
- Extensive understanding of Tickets.com/ ProVenue system required
- Able to work independently and as an effective team member.
- Strong oral and written communication, execution, and analytical skills.
- Ability to motivate and maintain effective working relationships with staff and partners.
Experience Requirements:
- Bachelor’s Degree, Business or Sports Management preferred
- A minimum of 3 years of experience managing a Ticket Office in a related or similar ticketing environment
Skills Required
- Minimum 3 years managing a ticket office or similar ticketing environment
- Extensive understanding of Tickets.com and ProVenue ticketing systems
- Professional knowledge of Microsoft Outlook, Excel, Word, PowerPoint
- Strong attention to detail, excellent communication, and extensive customer service skills
- Ability to adapt to change, work effectively under pressure, and produce accurate results in a fast-paced environment
- Ability to work independently and as an effective team member
- Ability to motivate and maintain effective working relationships with staff and partners
- Bachelor's Degree in Business or Sports Management
What We Do
Diamond Baseball Holdings (DBH) is a leading American sports ownership and management group that owns and operates a growing portfolio of Minor League Baseball teams across the United States. The company focuses on elevating fan experiences, modernizing stadium operations, and strengthening local community engagement through professional management, innovation, and investment, aiming to preserve the national pastime while driving the future of the sport.
