AMH Field Apps & Tech Manager

Job Title:

AMH Field Apps & Tech Manager

Job Description:

Position Summary

The Manager is responsible for the management and organization of the AMH Applications, Technology, and Service teams dedicated to the support of AMH business objectives. Includes support of any number of strategic/sales initiatives by working closely with members of Global and Regional Sales, Businesses, and Operations in order to manage and drive Business Unit initiatives through the home region and in support of broader initiatives involving other regions and/or global customers.

Roles & Responsibilities

1. Strategy

• Demonstrates responsibility for assigned territory and takes the lead on designing and supporting business growth strategies.

• Understands industry business and technology road maps and leads the internal teams in obtaining Business Unit and Customer alignment.

• Understands corporate and division goals, align regional and account strategies and objectives to team and individual goals. Builds common understanding of team’s purpose, roles and responsibilities. Organize oversee communications with regional Sales and BUs on a consistent basis to verify alignment.

2. Team Management

• Coaches Service Team Manager in the execution of existing service programs to support assigned region/customers.

• Drives learning and encourages education and new ideas to create a high performing team. Supports the designing of development plans for team members to assist both individual and team growth.

• Assists in the development of action plans designed to resolve product issues and satisfy immediate service and support needs encountered at a customer’s sites.

• Manages customer training on a wide range of Entegris products.

• Guides team in the management of customer expectations related to product specifications, service lead-times and acceptable field support practices.

• Identifies and develops new service and sales revenue opportunities.

• Problem solves; manages multiple priorities and demonstrates a sense of urgency in a fast paced environment.

• Presents a professional appearance, attitude, and demeanor.

• Allocates and manages budgetary resources.

• Constantly monitors org design and workload assignments to achieve optimal utilization of team resources.

3. Technical Leadership

• Provides service and technical support to local service centers, service management and sales.

• Researches and maintains active awareness of potential and current products which may help customer’s to better reach their goals.

• Functions as technical liaison between the customer, service, applications team, sales force, business units and manufacturing by establishing effective channels of communication; communicates complex technical issues in verbal, written or presentation formats.

• Understand basic quality principles and the elements of and function in an ISO (International Organization for Standardization) driven environment.

4. Process Management

• Solicits new ideas, and analyzes and implements process improvements that positively influence customer satisfaction.

• Understands and follows Entegris PACE values.

Knowledge / Skills / Abilities

• Ability to communicate complex technical issues to customers (English fluency desired)

• Strong problem-solving skills (issues containment, root cause analysis, corrective action.

• Capacity to understand specific technical requirements as well as sound product knowledge.

• Able to identify problems and significantly improve, change, or adapt existing techniques.

• Proficiency in use of Excel, Word and PowerPoint

• Ability to travel locally and internationally.

Competency

• Technical Expertise: Depth of knowledge and skill in a technical area.

• Interpersonal Awareness: The ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to others.

• Attention to Communication: Ensuring that information is passed on to others who should be kept informed.

• Customer Orientation: Demonstrated concern for satisfying one’s external and/or internal customers.

• Results Orientation: Focusing on the desired end result; setting challenging goals, focusing effort on the goals, and meeting or exceeding them.

Education / Experience

• Held progressively responsible positions through career.

• Bachelor’s degree in engineering or highly related field