The Role
Leads the DevOps Tooling and Pipelines team responsible for enterprise CI/CD platforms, software supply-chain tooling, cloud-native platform engineering, DevSecOps, Kubernetes, Terraform, automation, and developer experience. Owns platform strategy, reliability, governance, modernization, roadmap, operational excellence, cross-functional delivery, team development, and stakeholder alignment.
Summary Generated by Built In
Department:
TechnologyOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
About Us
At Southwest Airlines, we believe that flying should feel like freedom. For over 50 years, we’ve been connecting people to what matters most with low fares, legendary hospitality, and a heart for service. Our culture is built on the principles of fun, friendliness, and family, making us one of the most admired workplaces in the world.
If you’re passionate about making a difference, love working in a fast-paced environment, and want to help millions of travelers reach their destinations with a smile, Southwest Airlines is the place for you. Here, your career can truly take flight.
Job Summary
- The DevOps Tooling & Pipelines Pod builds and operates the platforms that power the enterprise software supply chain — including Nexus Repository, SonarQube, and Amazon ECR — that accelerate delivery across the entire organization. The team works across cloud-native platform engineering, DevSecOps, Kubernetes, Terraform, automation, and developer-experience initiatives that directly impact every engineering team.
- As Manager Technology – DevOps Tooling & Pipelines, you'll lead a high-performing team that owns the strategy, reliability, and governance of the platforms every engineering team depends on. You'll drive modernization across CI/CD tooling, cloud-native platforms, automation, and AI-enabled development practices, and own product vision, roadmap, and operational excellence in partnership with architects, security teams, and engineering leaders.
- Provide a People focused approach to Technology Leadership. Apply department/enterprise business knowledge to ensure value alignment. Accountable for the delivery and support of solutions and services that are technically and functionally solid, well integrated, comply with technical strategy, and meet or exceed Customer requirements.
Model the Southwest Way
- Guide and lead team members using SWA talent management practices to coach, develop, and engage employees
- Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
- Invest in leadership and self-growth through participating in continuous learning and development
Responsibilities
- Lead, support, and influence the achievement of the mission, goals and objectives of the department and organization
- Participate fully in organizational processes and initiatives, i.e. performance management, interviewing, budgeting, training, etc.
- Lead the resolution of organization, team and individual issues, making appropriate decision
- Develop and execute strategies and processes to improve performance and the value of products and services provided
- Lead cross-functional Teams to deliver solutions and services to meet enterprise needs
- Provide Technical thought Leadership related to assigned functional areas
- Deliver technology solutions using best practices to achieve maximum Team productivity while delivering high quality products
- Stay abreast of emerging trends, processes, and solutions related to assigned responsibilities
- Build strong, collaborative relationships and credibility while influencing and driving change across respective Business and Technology Teams
- Work with Technology and business partners to measure financial benefits and demonstrable business value
- May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
- Knowledge of business/Leadership principals, including planning, organizing, directing, developing, and supervising
- Knowledge of personnel practices and regulations
- Knowledge of software development practices, concepts, methodologies, tools and trends
- Proficient knowledge of project management methodologies
- Skilled in excellent partnering, negotiation and communication in order to facilitate interactions with business Customers and technology teams
- Ability to provide tactical leadership for Team(s)
- Ability to use appropriate motivation and influence techniques to achieve desired Team results
- Ability to set and manage stakeholder expectations
- Ability to deliver quality projects on time and within budget
- Ability to manage projects using the organization's project management methodology
Education
- Required: Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal training
Experience
- Demonstrated experience in directly or indirectly leading team(s)
- Fully functioning, broad knowledge in:
- Business and/or Information Technology environment
- Leading teams and providing work direction
- 8-12 years relevant work-related / leadership experience
- Preferred:
- Enterprise CI/CD and Git-based pipeline platform depth (Nexus, SonarQube, Amazon ECR)
- Cloud-native platform engineering — Kubernetes, Terraform, and Infrastructure-as-Code patterns
- DevSecOps practices — SAST, DAST, SCA, vulnerability management, secrets management, RBAC
- Platform enablement and developer-experience program design
- Scaled Agile / ART-level program leadership
- Platform adoption metrics and enterprise rollout strategy
- AI-enabled automation for developer productivity and onboarding
- Leading enterprise DevOps, platform engineering, or software-supply-chain teams at scale
- Driving CI/CD, cloud-native tooling, or platform modernization initiatives
- Hiring, mentoring, and growing engineers and tech leads
- Building team culture around platform reliability and ownership
- Managing engineering teams across multiple time zones
- Partnering with cybersecurity and cloud engineering teams on DevSecOps adoption
- Airline, travel, or large enterprise IT experience
Other Qualifications
- Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
- Ability to work extended hours as needed
Southwest Airlines is an Equal Opportunity Employer.
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Skills Required
- Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent formal training
- Demonstrated experience directly or indirectly leading teams
- Broad knowledge of business and/or information technology environments
- Experience leading teams and providing work direction
- 8-12 years of relevant work-related or leadership experience
- Enterprise CI/CD and Git-based pipeline platform experience, including Nexus, SonarQube, or Amazon ECR
- Cloud-native platform engineering experience with Kubernetes, Terraform, and Infrastructure as Code
- DevSecOps experience with SAST, DAST, SCA, vulnerability management, secrets management, and RBAC
- Platform enablement and developer-experience program design experience
- Scaled Agile or ART-level program leadership experience
- Experience with platform adoption metrics and enterprise rollout strategies
- Experience using AI-enabled automation for developer productivity and onboarding
- Experience leading enterprise DevOps, platform engineering, or software-supply-chain teams at scale
- Experience driving CI/CD, cloud-native tooling, or platform modernization initiatives
- Experience hiring, mentoring, and developing engineers and technical leads
- Experience managing engineering teams across multiple time zones
- Experience partnering with cybersecurity and cloud engineering teams on DevSecOps adoption
- Airline, travel, or large enterprise IT experience
Southwest Airlines Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Southwest Airlines and has not been reviewed or approved by Southwest Airlines.
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Pay Growth & Progression — Pay progression is described as materially improving after major 2024 union agreements, especially for pilots and flight attendants. Compensation satisfaction is framed as stronger over time as step scales and seniority accumulate.
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Retirement Support — Retirement support stands out through a dollar-for-dollar 401(k) match and the presence of profit-sharing contributions that can add to retirement savings. Stock purchase access is also positioned as an additional ownership-oriented component of total rewards.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle value is elevated by extensive space-available travel privileges and broad travel-related discounts that can materially offset personal travel costs. Recognition mechanisms like points-based rewards are also positioned as an added lifestyle-oriented perk.
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The Company
What We Do
At Southwest Airlines we connect People to what’s important in their lives—that also means connecting our Employees to what’s important in their lives! Our Employees value the opportunity to work hard, be creative, and have fun on the job. Southwest Airlines recognizes, respects, and values differences. By fostering a culture that embraces and utilizes our diversity, we create competitive advantages in teamwork and innovation that contribute to our overall success.
