The Role
Who We Are:
At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results.
The Manager, Technical Writing is responsible for overseeing the creation, maintenance, and delivery of high-quality, user-friendly documentation and learning materials across our solutions. This leader mentors our talented team of technical writers and plays a crucial role in ensuring our documentation is clear, accurate, and effectively supports our users. They collaborate across departments, including Product Marketing, Product Management, Engineering, and Customer Success as the voice of the user, supporting product adoption and customer satisfaction. This is an excellent opportunity to shape the future of our technical documentation program and contribute to the success of both our offerings and the business as a whole.
WHAT YOU'LL DO!
- Lead, mentor, and develop a team of technical writers, including managing workload, project prioritization, resource allocation, and hiring.
- Develop and execute a comprehensive documentation strategy aligned with product roadmaps and user needs.
- Oversee the creation, review, and maintenance of various technical documentation deliverables (e.g., user manuals, API docs, tutorials, release notes).
- Define and enforce documentation standards, style guides, and templates to ensure consistency and quality.
- Manage documentation repositories and content management systems, ensuring organized and accessible content.
- Personally contribute to and edit complex technical content and training materials.
- Track and report on documentation progress, quality metrics, and team performance to stakeholders.
- Collaborate closely with product marketing, management, engineering, and customer success teams to gather information and ensure documentation accuracy.
- Identify and implement process improvements and evaluate new tools to enhance documentation efficiency and effectiveness.
WHAT WE'RE LOOKING FOR:
- Strong understanding of technical documentation principles, methodologies, and best practices.
- Excellent written and verbal communication skills in English, including writing, editing, proofreading, and presenting technical information to diverse audiences.
- Demonstrated experience in leading and managing a technical writing team, including setting goals, providing feedback, and supporting professional growth.
- Experience working with various project management, documentation, and design tools and technologies (e.g., Zendesk Guide, HTML/CSS, Jira, Photoshop).
- Ability to understand complex technical concepts and translate them into clear and concise language.
- Strong project management and organizational skills, with the ability to manage multiple projects simultaneously and meet deadlines.
- Proven collaboration and interpersonal skills, with the ability to build effective working relationships across teams.
- Positive and flexible attitude with the ability to adapt well to change.
- Experience working in an Agile development environment.
- Strong problem-solving, critical thinking, and analytical skills.
Why Emburse?
Finance is changing—and at Emburse, we’re leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend—so they can focus on what’s next, not what’s slowing them down.
• A Company with Momentum – We serve 12M+ users across 120 countries, helping businesses modernize
their finance operations.
• A Team That Innovates – Work alongside some of the brightest minds in finance, tech, and AI to solve real-
world challenges.
• A Culture That Empowers – Competitive pay, flexible work, and an inclusive, collaborative environment that
supports your success.
• A Career That Matters – Your work here drives efficiency, innovation, and smarter financial decision-making
for businesses everywhere.
Shape your future & find what’s next at Emburse.
Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.
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The Company
What We Do
Emburse humanizes work by empowering business travelers, finance professionals and CFOs to eliminate manual, time-consuming tasks so they can focus on what matters most.
Emburse brings together some of the world’s most powerful and trusted expense and AP automation solutions, including Abacus, Captio, Certify, Chrome River, Nexonia and Tallie. The company’s innovative offerings, which are uniquely tailored for specific industries, company sizes, and geographies, are trusted by more than 4.5 million users in more than 120 countries. Over 14,000 customers, from start-ups to global enterprises, including Boot Barn, Grant Thornton, Telefónica, Lufthansa Systems, and Toyota rely on Emburse to make faster, smarter decisions, empower business travelers to recapture lost nights and weekends spent doing tedious expense management, and help make users’ lives -- and their businesses -- better.
