EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others. Focused on creating value from data for driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect. Headquartered in New York, our team is over 40,000 strong, with more than 50 offices spanning six continents. For information, visit www.exlservice.com.
For the past 20 years, EXL has worked as a strategic partner and won awards in its approach to helping its clients solve business challenges such as digital transformation, improving customer experience, streamlining business operations, taking products to market faster, improving corporate finance, building models to become compliant more quickly with new regulations, turning volumes of data into business opportunities, creating new channels for growth and better adapting to change. The business operates within four business units: Insurance, Health, Analytics, and Emerging businesses.
In this role, the BA Technical Writer will work closely with Developers, Infrastructure and Business to create clear, concise, and organized documentation.
- Independently gather information from subject matter expert to organize and write technical specification, process documentation, procedure, release notes and user manuals to meets the organization standards.
- Translate complex technical concepts into easily understandable text for non-technical audience.
- Ensure all documentation complies with establish standards, and best practices including management of version controls to ensure updates are published in a timely manner.
- Manage onboarding process of new tools and technologies.
- Work closely with Business Teams to document requirements for planning and sizing effort. Manage multiple projects simultaneously, ensuring deadlines are met.
- Drive working group meetings. Create clear and concise status summaries with action items.
- Coordinate with Department stakeholders to track milestones, deliverables, and dependencies.
- Assist with production implementation, coordinated user validation, Front to Back UAT as needed.
- 8+ years of experience in a Financial organization as a Technical Writer with Business Analysis experience relating to Trading System.
- Good understanding of Infrastructure (Windows, Linux, Database, Network, BCP, SAN) technologies as it relates to Application setups.
- External Systems such Swap Execution Facilities, booking applications Bloomberg, affirmations (ie Markitwire / RTNS).
- Strong written and verbal communication skills.
- Ability to understand and explain technical concepts.
- Excellent attention to detail and organizational skills
- Strong organizational and time management skills.
- Strong work ethic and dedication/meets target dates.
- Proficient with MS Suite - Excel, Word, PowerPoint, Project, Visio, SharePoint, JIRA and Confluence
- Bachelor's degree. Computer Science or Information Systems is a plus.
- Products knowledge- OTC IRS, FX, Fixed Income i.e., Credit Single Names / Indices, Treasuries Bills/Bonds/Notes, cash products is a plus.
EEO/Minorities/Females/Vets/Disabilities
https://www.exlservice.com/us-careers-and-benefits
The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits.
Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy.
- Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the "Company") for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).
EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate's full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.
- Pay Type Salary
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What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character.
Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.
At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.
Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.
Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.
We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.
At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.
For more information, visit www.exlservice.com.
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