Manager, Technical Support

Come join us! WellSky is seeking a Manager, Technical Support to join our team. In this role you will be responsible for ensuring the smooth running of the day-to-day operations of the Client Experience department. This role must also help ensure that the team is prepared for changes in the market, solutions, and organization, so that adjustments can be made, as needed.

A day in the life!  

You will be responsible for the following:

• Represent WellSky Support to our clients through direct client and cross-organizational engagements
• Manage all areas of the daily operations of the technical support team through proactive identification of operational improvements to ensure consistent, progressively increasing, positive business results at a monthly and quarterly cadence
• Remain strategically aligned to functional leaders within the business to ensure operational efficiency
• Manage direct reports effectively, including training needs, coaching, and recognition via one-on-one and ad-hoc meetings

Do you have what it takes?

Required Qualifications:

• 4-6 years related work experience
• 2+ years of management experience

Do you stand above the rest?

Preferred Qualifications:

• Support/HealthCare IT experience
• Client-Focused experience

Additional job expectations applicable to this position include:

• Willingness to work additional or irregular hours as needed
• Working in accordance with corporate and organizational security policies and procedures
• Performing other responsibilities as assigned

WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

• Excellent medical, dental, and vision benefits
• Mental health benefits through TelaDoc
• Prescription drug coverage
• Generous paid time off, plus 13 paid holidays
• Paid parental leave
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year