Location: Austin, TX • Merelbeke, BE • Remote
Department: Customer Success
Reports to: Director of Customer Success
Position Type: Full‑time
Context & Impact
As Lansweeper continues to expand globally, we're building a stronger, more scalable Technical Success organization to ensure customers experience technical excellence from onboarding to ongoing adoption.
This Manager of Technical Success will design and lead the Technical Success & Implementation team, creating the blueprint for how Lansweeper implementations are delivered, standardized, and continuously optimized.
Your mission: build the implementation function, develop world‑class technical talent, and drive measurable customer outcomes in deployment quality, onboarding velocity, and product adoption.
Challenge
The main challenges you'll face are:
- Designing and standardizing Lansweeper's global implementation methodology from the ground up.
- Balancing hands‑on technical leadership with people management across distributed teams.
- Driving process consistency and measurable quality across all technical post‑sales engagements.
Key Responsibilities
- Lead, mentor, and develop Technical Success Manager and Implementation Specialists
- Design and scale the Lansweeper implementation framework - defining scope, playbooks, quality standards, and handover criteria.
- Own strategic and complex customer onboardings, ensuring correct architecture, deployment, and technical health checks.
- Collaborate cross‑functionally with Sales, Pre‑Sales, Product, Engineering, and Support to align outcomes and represent the Voice of the Customer.
- Define and manage success metrics, including time‑to‑value, adoption rates, and implementation completion quality.
- Champion continuous improvement by analyzing operational data and refining processes and tooling.
Key Requirements
Hard skills:
- 6-10+ years in technical roles (e.g., Systems Administrator, Network Engineer, Solutions Architect, Technical Consultant, or Technical Success Manager).
- 2-5+ years of leadership or player/coach experience within a technical or customer success organization.
- Strong technical depth in networking, system administration, SaaS architectures, and IT asset discovery.
- Proven experience building repeatable implementation processes and scalable technical workflows.
- Certifications such as A+, Network+, or equivalent; advanced certs a plus.
- Familiarity with tools like CRM systems, Jira, Confluence, or Customer 360 platforms.
- Experience with Lansweeper or related ITAM/IT discovery tools preferred.
Soft skills:
- Strong leadership, coaching, and communication skills.
- Strategic thinker with an ability to simplify technical complexity.
- Passionate about building teams, driving excellence, and aligning technical execution with customer success.
Our Offer
- Competitive salary aligned with market benchmarks.
- Comprehensive benefits package and performance bonus.
- Hybrid flexibility - work from home or our offices in Austin (TX) or Merelbeke (BE).
- Career growth and learning opportunities in a fast‑growing global SaaS company.
- Company events, team gatherings, and a culture focused on innovation and collaboration.
Company Info
Lansweeper is the Technology Asset Intelligence platform that transforms raw asset data into trusted, actionable insights-spanning hardware, software, cloud, IoT, and OT.
With a single solution, organizations gain full visibility across their technology estate, empowering IT, security, operations and finance teams to make smarter, faster decisions.
We help our customers:
- Tame hybrid infrastructures
- Manage compliance risks
- Reduce complexity by delivering timely, accurate visibility and seamless integration into their ecosystems
From universal asset discovery to AI‑powered intelligence, Lansweeper delivers clarity and confidence to organizations worldwide.
Our culture is built on four values:
- One Team - united across boundaries
- We Care - customers and people at the center
- We Grow - learning, sharing, improving
- We Deliver - focusing on what truly matters
Team Info
You'll join the Technical Success & Implementation team within Customer Success, collaborating closely with Technical Success Managers, Implementation Specialists, Pre‑Sales Engineers, and Product & Engineering.
Team size: mid‑sized, global, with members in Austin, TX and Merelbeke, BE.
Call to Action
Ready to shape Lansweeper's Technical Success organization and make a global impact?
Click "Apply" now or share this role with someone in your network.
US: Diversity Statement - Equal Employment Opportunity
It is Lansweeper's policy to provide equal employment opportunity to all applicants and employees. Lansweeper disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state, or federal laws .
Top Skills
What the Team is Saying
What We Do
Managing a technology estate has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what device?’
CIO's, CTO's, IT managers, ... have to make decisions that are often based on scattered, out of date, and incomplete data sources. How can you effectively manage the technology assets of an organization, if you’re not 100% sure of what assets you have to manage in the first place?
This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges companies face every day.
Centralized technology asset intelligence enables every stakeholder who needs insights into your company’s IT landscape to speak the same language. Connecting and centralizing asset data to collaborate across silos, locations, and departments is essential.
Eliminate the blind spots from your environment and discover assets you didn't even know about. Lansweeper provides you the means to achieve complete visibility into your IT, centralized into one solution, helping you gain an in-depth understanding of your entire IT estate.
Lansweeper creates a substantial reduction in the measure of time IT teams would ordinarily spend on routine, yet key assignments, such as network discovery, inventory, software distribution, licensing and updates. This task automation is critical for organizations with restricted staff and IT spending plans. Reveal needless expenses, support budgeting decisions, and manage your IT cost-effectively with Lansweeper
The basic premise of good cybersecurity is that you can’t protect what you can’t see. So the critical first step when it comes to basic cyber hygiene is to maintain visibility of your IT environments and develop the relevant daily routines to inspect and verify.
Why Work With Us
We are on a mission. How about you?
We don't over promise, We Deliver! We empower courageous and the adventurous. The eager to learn and the keen to grow. The inventive and the exceptional. The misfits and the perfect fits. Together, we're writing our visionary story of ambition, growth, and top-notch tech.
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Employees engage in a combination of remote and on-site work.
