Manager, Technical Program Management

Summary

Guidewire is widely recognized as the leading provider of software solutions for the Property & Casualty (P&C) Insurance industry and is actively working to extend its market leadership by delivering the next generation of cloud solutions to solve key challenges our customers face. These innovative solutions will empower our customers to unlock innovation, pursue new market opportunities, and reimagine how they do business in P&C.
We are seeking a Manager, Technical Program Management (TPM) to serve as the liaison between the Product Development Organization (PDO) and the InfoSec organization, while also managing a team of TPMs responsible for aligning and executing strategic initiatives that strengthen Guidewire’s security posture. This role will foster a strong working partnership between the two organizations, helping to bridge perspectives and align priorities when strategic objectives differ.
This role requires excellent communication skills at all organizational levels and the ability to influence and coordinate across a broad range of stakeholders in different time zones. The ideal candidate has a strong understanding of security risk and how to mitigate it, thrives in a dynamic environment, brings structure to ambiguity, and is passionate about innovation and execution excellence.

Job Description

Responsibilities

• Manage the agreement of Security strategy, and set the implementation plans to ensure operational effectiveness while taking capacity and overall business priorities into account

• Manage teams to reach the Security goals and overcome challenges

• Track and provide Executive reporting on the statuses of the Product Security initiatives and goals

• Take the lead in working with affected cross functional organizations in the resolution of complex security vulnerabilities (Engineering, Security, IT, Legal, Communications, Customer

• Support, Professional Services)

• Ensure emergency response teams remediate complex high security vulnerabilities that require "all-hands on deck" response to eliminate the threat within industry SLA: implement compensating controls, and deliver permanent fixes to customers

• Provide required communication to Guidewire Management team, and customers on status of vulnerability, plan for resolution, and if there is evidence of exploitation

• Partner with the Security, PDO, and Cloud Operations teams to proactively identify areas of improvements for Guidewire's Security posture, implement scalable solutions, and foster a culture of continuous growth that increases efficiency, execution quality, and team collaboration

• Thrive in dynamic, fast-paced environments, adapting to shifting priorities and evolving business needs with composure and focus

• Facilitate program governance by identifying, analyzing, and prioritizing risks, and developing mitigation and contingency plans

• Proactively manage stakeholder expectations, ensuring alignment on priorities, timelines, and deliverables throughout the program lifecycle
   

Desired Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field

• 10+ years of of experience with interdisciplinary teams managing complex, cross-functional software development or IT/cloud infrastructure programs in a fast-paced environment 

• Strong understanding of security risk and how to mitigate them

• Excellent leadership, communication, and interpersonal skills

• Crisis and escalation management experience

• Professional Program/Project Management certifications a plus

• Familiarity with usage of AI capabilities of project tracking and reporting tools is a plus

The US base salary range for this full-time position is $134,000 - $240,000. Your base pay will depend on your experience, skills, education, training, and location among other factors. All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health, dental, and vision insurance, paid time off, and a company sponsored retirement plan. In addition, some roles may be eligible for the annual company bonus plan, commissions, and/or long term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performance.

Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to [email protected]. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail [email protected] to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.