Manager, Technical Operations

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

As the Manager of Technical Operations, you will oversee the Technical Operations Team Leads and their respective teams, ensuring efficient IT support and smooth operations across multiple regions. You will collaborate closely with the Global Technical Operations Manager to develop and implement strategic initiatives that enhance IT service delivery and operational efficiency. Your role will be pivotal in driving continuous improvement, managing complex technical projects, and ensuring alignment with global IT strategies.

Job Duties

• Supervise and mentor Team Leads, providing guidance and support to ensure effective team management and performance.
• Collaborate with the Global Technical Operations Manager to develop and execute IT strategies and initiatives.
• Oversee the daily operations of the IT support teams, ensuring timely and effective resolution of technical issues.
• Lead complex technical projects, including infrastructure upgrades, system implementations, and process improvements.
• Monitor and analyze support metrics to identify trends, areas for improvement, and implement corrective actions.
• Ensure proper documentation of issues, resolutions, and updates in the tracking system.
• Conduct regular performance reviews and provide feedback to Team Leads and their teams.
• Develop and implement training programs to enhance the skills and knowledge of the IT support teams.
• Ensure compliance with company policies and procedures related to IT support and security.
• Manage relationships with external vendors and service providers to ensure quality and cost-effective services.
• Prepare and present reports on IT support performance, project progress, and strategic initiatives to senior management.

Qualifications

• 5-7 years of experience in IT support or related roles, with at least 2 years in a managerial or supervisory position.
• Strong understanding of Windows, macOS, and networking concepts.
• Excellent problem-solving and communication skills.
• Proven ability to lead and motivate teams in a fast-paced global environment.
• Proficiency with Microsoft Office Suite and IT support ticketing systems.
• Experience in managing complex technical projects and strategic initiatives.

Skills Required

• Strong leadership and team management skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Strategic thinking and ability to develop and implement IT strategies.
• Proactive, detail-oriented, and committed to continuous improvement.
• Strong customer service mindset and ability to handle high-pressure situations.
• Ability to manage multiple tasks and projects simultaneously.




Working Conditions:

• This position is full-time in office, based in Thane, India, requiring 5 days a week in the office. The Manager may be required to work flexible hours to accommodate different time zones or urgent situations.

The Accurate Way:

We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave. 

Take ownership.

Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.

Be open.

Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.

Stay curious.

Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.

 Work as one.

Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.

 About Accurate Background:

Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.

Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact [email protected].

- Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts.

- Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format.

- Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.