Bitwarden seeks a Manager of Technical Marketing to provide technical guidance to Bitwarden users, ultimately scaling product adoption. This person will work closely with prospects and customers to provide the best possible introduction, onboarding, and ongoing use of Bitwarden. Close collaboration across the company is imperative to provide end users, prospects, and customers with information swiftly, accurately, and clearly.
In addition, this individual will have the creative energy to identify new ways to communicate with the Bitwarden community and business customers, while maintaining a devotion to product and user experience excellence. The ideal candidate is a self-starter with a technical background and experience working with server and client-side web and mobile technologies. This position showcases Bitwarden in use, supports sales activities with technical acumen, customer training, and competitive research, engages with the Bitwarden community, and serves as a conduit to product and engineering teams.
Technical marketing at Bitwarden includes:
- Customer training and management of the learning center https://bitwarden.com/learning
- Community engagement and management
- https://community.bitwarden.com/, https://www.reddit.com/r/Bitwarden/, https://github.com/bitwarden/ and other venues
- Technical content development
- Training, technical guides, and how-to videos with some examples on https://bitwarden.com/resources
- Competitive benchmarking and research
This position has responsibility across the Bitwarden product portfolio with a focus on Password Manager, but also including Secrets Manager, Passwordless.dev, and Bitwarden Authenticator.
The Manager of Technical Marketing will lead a small team of 2 additional people. Prior management/team lead experience is important for this role.
RESPONSIBILITIES
- Build trusted relationships with the Bitwarden community, Bitwarden users, and business customers
- Educate broad and diverse audiences, including creating new materials consistent with the Bitwarden approach
- Work closely with Sales on prospect proposals including completing detailed security questionnaires
- Contribute to competitive research and benchmarking across Bitwarden products
- Share product demonstrations, best-practices playbooks, sample solutions, and code
- Channel and synthesize information across the community, Bitwarden users, and product and engineering teams
- Be a source of knowledge about Bitwarden, giving presentations and interviews where impactful
- Conduct product training for customers
- Maintain ongoing technical depth to understand detailed user requirements and product features
- Serve as a technical advisor and resource to assist customers in expanded Bitwarden use
- Document and share content and methodologies internally to scale company growth
- Manage a small technical marketing and training team.
WHAT YOU BRING TO BITWARDEN
- Background in technical marketing
- Experience with open source software, communities, developers, evangelism, and advocacy
- Track record of growing software use across individuals and organizations
- Samples of public work on websites, blogs, or code repositories of your choosing
- Affinity for and familiarity with Bitwarden, and the the desire for continued learning
- Excitement and enthusiasm for helping customers solve security and password challenges
- Excellent English and grammar skills, bonus for visual acumen
- Excellent problem-solving skills – you might not know all the answers but you know how to find and communicate the solution
- A strong sense of empathy and the ability to advocate for others
- Bachelor’s Degree in Computer Science or a related field preferred
WHAT TO EXPECT IN THE INTERVIEW PROCESS
Selected candidates will be invited to schedule an introduction call and potentially progress through the following stages:
- Meeting with our Recruiting Manager
- Interview with our Chief Customer Officer
- Interview/s with team members
- Reference calls
A FEW REASONS TO WORK WITH US
- Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
- Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
- We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world and take part in productive and fun meetups.
- Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.
A note to outside sourcers: We do not accept solicitations from recruiters, recruiting agencies, headhunters, or outsourcing organizations. Please remove us from all such contact lists.
What We Do
Bitwarden promotes better internet security and safety with an open source password management solution for individuals, teams, and enterprise organizations. We are an all-remote company with team members in over 20 US states and over 14 countries. Our values of Gratitude, Responsibility, Inclusion, and Transparency are demonstrated daily in how we work with each other as well as with our customers.
Why Work With Us
The global Bitwarden community shapes our mission to empower individuals, teams, and organizations to safely manage their sensitive information online.
With responsibility, inclusion, and transparency at the core of our company values, we strive for excellence by delivering security solutions that anyone can use and everyone can trust.
Gallery
