Manager, Technical Customer Success (AI)

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
What you'll do
In this role, you will play a crucial part in driving AI adoption within Atlassian. You will assist in initiatives that integrate AI technologies across departments, ensuring our solutions are innovative and aligned with customer needs. Your responsibilities include supporting a team of Technical Adoption Architects, helping them deliver exceptional value to enterprise customers. You will collaborate with cross-functional teams to identify AI implementation opportunities, address security concerns, and facilitate successful AI adoption at scale.
You will also contribute to developing strategic plans to enhance customer satisfaction and operational efficiency. By leveraging your technical expertise, you will provide insights that connect technology with business objectives. Your contributions will empower your team to showcase their successes, fostering a culture of continuous improvement and innovation. Ultimately, your goal is to help customers maximize their investment in Atlassian solutions, ensuring they achieve their desired outcomes.
On your first day, we'll expect you to have:

• A foundational knowledge in AI technologies and their application within a business context.
• Proven experience in leading teams and managing projects in a fast-paced environment.
• Excellent communication skills, with the ability to influence and engage stakeholders at all levels.
• A customer-centric mindset, with a track record of driving successful adoption of technology solutions.
• Familiarity with Atlassian products and a passion for helping teams work better together.

Your background

• Experience: 8+ years in professional services, consulting, or SaaS implementation, with at least 2 years in a leadership role managing large-scale, billable services portfolios and teams.
• Project Management: Knowledge of project management frameworks (PMP, Agile, ITIL); experience with custom Statement of Work (SOW) scoping and delivery.
• Customer Success Leadership: Demonstrated ability to lead, mentor, and develop high-performing teams; experience managing P&L and driving financial KPIs.
• Customer Focus: Strong background in building and maintaining executive-level customer relationships, driving customer satisfaction, and delivering outcome-based solutions.
• Communication: Exceptional verbal and written communication skills, with the ability to influence stakeholders at all levels and present complex information clearly.8+ years of experience within SaaS companies

Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $205,200 - $267,900
Zone B: $184,500 - $240,875
Zone C: $170,100 - $222,075
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .