The Role
Manage a team of technical consultants delivering solutions to internal and external clients. Define client needs, develop implementation plans and proposals, oversee technology solution design and delivery, coordinate staffing and costs, serve as escalation point, promote development of best practices, and contribute to departmental strategy.
Summary Generated by Built In
Job Description:
The Manager, Technical Consulting leads a global team of technical consultants responsible for delivering complex integration, interoperability, and technology solutions that drive client success and business outcomes. This role provides strategic and operational leadership for enterprise integration architecture, data exchange solutions, and technical consulting engagements, ensuring delivery excellence, operational efficiency, and exceptional customer experiences.The Manager is accountable for the operational health and performance of the team, including resource planning, utilization, forecasting, backlog management, delivery quality, financial performance, and continuous process improvement. Working collaboratively across Product, Engineering, Sales, Customer Success, and other business functions, this leader develops and executes strategies that support organizational objectives, enable business growth, and improve operational maturity.
Success in this role requires an experienced people leader with a proven ability to build, coach, and develop high-performing global teams while fostering a culture of accountability, collaboration, and innovation. The ideal candidate quickly establishes credibility with internal and external stakeholders, effectively navigates complex business and technical environments, and thrives in a fast-paced, customer-focused organization.
- Defines client needs and develops a plan and proposal to implement in the delivery of the project solution.
- Oversees the identification/development of technology solutions for clients using company products and/or outsourced technology solutions or proprietary tools/techniques.
- Manages the coordination of the activities with responsibility for results, including costs, methods and staffing.
- Cultivate and disseminate knowledge of application development best practices.
- Serve as an escalation point for technical issues and within procedures and policies to resolution.
- Identify opportunities to improve current Best Practices and/or develop new or refine existing business processes.
- Participates and contributes to departmental strategy and business plans.
Education Required:
- Bachelor's degree.
- Or, any combination of education and experience which would provide the required qualifications for the position.
- 6+ year of experience in technical consulting, customer service.
- Knowledge of: Practical knowledge in leading and managing processes, projects and tactics within a discipline and familiar with a variety of the field's concepts, practices, and procedures in the implementation of technical systems, software, or solutions.
- Skill in: Management and decision making skills. Communication (verbal, written)m customer/client focus, problem-solving, analytical, technical, detail oriented, interpersonal skills.
- Ability to: Foster teamwork, build collaborative relationships.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills Required
- Bachelor's degree or equivalent combination of education and experience
- 6+ years of experience in technical consulting or customer service
- Experience managing and leading a team of technical resources
- Practical knowledge of leading and managing processes, projects, and tactics for implementing technical systems or software
- Strong management and decision-making skills, verbal and written communication, customer/client focus, problem-solving and analytical skills
- Ability to foster teamwork and build collaborative relationships
NextGen Healthcare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NextGen Healthcare and has not been reviewed or approved by NextGen Healthcare.
-
Healthcare Strength — Health coverage includes multiple Anthem medical options plus dental and vision, and company HSA contributions are provided for HDHP selections. Wellbeing resources such as mental health support and fitness programs complement the core plans.
-
Wellbeing & Lifestyle Benefits — A Lifestyle Spending Account, paid Volunteer Time Off, and Employee Resource Groups are highlighted alongside flexible and remote‑friendly work arrangements. These extras add lifestyle and community value beyond core insurance.
-
Fair & Transparent Compensation — Sales compensation plans are characterized as fair and transparent with competitive on‑target earnings in go‑to‑market roles. Top performers can achieve higher outcomes under these structures.
NextGen Healthcare Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
NextGen Healthcare is on a relentless quest to improve the lives of those who practice medicine and those they care for. We provide tailored solutions to fit the precise needs of ambulatory practices, as they strive to reach the quadruple aim while navigating the journey of value-based care. The result? Healthier patients and happier providers.
