Manager - Technical Architect

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.   

WHO WE ARE:  

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.   

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.  

We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.  

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!  

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter. 

Title: Manager, Technical Architect

WHAT YOU’LL DO:

The Technical Architect provides technical guidance on client engagements, including serving as a resource to the project team and the client by evaluating and proposing technical alternatives for resolving business and technology issues. 

• Provides technical guidance on client engagements, including serving as a resource to the project team and the client by evaluating and proposing technical alternatives for resolving business and technology issues  

• Acts as liaison to senior customer and internal stakeholder leadership, leads status updates and supports customer and internal escalations for assigned customers during Platform Upgrades. 

• Provide technical support for upgrades and deploying product released hot fixes.  

• Technical understanding of products, infrastructure, versions, and upgrade approach 

• Owns upgrade go live strategy and Performs Upgrade deployments and Go lives. 

• Design Upgrade Deployment and Environment cutover strategies. 
  Takes initiatives to continuously improve the overall upgrade processes for various versions and product combinations.  

• Responsible for technical / liaison communication with the CSEs and Customer Success Managers and Customers for platform upgrade specific technical aspects.  

• Identifies cross-capability and cross-release issues that affect the business architecture integrity.  

• Defines the complete technical infrastructure environment  

• Maintains current knowledge of all relevant technology developments and seek opportunities to deploy new technologies that benefit the client  

• Designs and develops cost effective solutions that meet functional, technical, and performance requirements  

• Performs Design / Code Reviews  

WHAT YOU’VE DONE:

REQUIRED: 

•  Bachelor’s degree required or higher education level, or its foreign equivalent in Computer Science, Information and Technology, Software or Computer Engineering, or a related engineering/computer field  

• Minimum of 8 years’ professional experience in software development  

• Or Master’s degree plus minimum of 6 years’ related professional experience  

• Experience in customer facing roles  

• Deep experience with a breadth of technologies, including C#, SQL, Visual Studio, Microsoft Foundation technologies, Windows Server 2012/2016 administration and configuration, JavaScript, XSLT, XML, HTML, CSS, AJAX  

Knowledge, Skills, Abilities & Behaviors:  

• Ability to identify and understand technology trends within the industry  

• Experience with .Net Solutions and SQL and relational database design  

• Demonstrated experience with XML and XSL  

• Experience/knowledge of P&C Insurance software applications  

• Experience/knowledge of software development life cycle for P&C insurance software  

• Experience with systems integration (Policy, Billing, claims, Reinsurance, third-party systems)  

• Experience with implementation of Duck Creek Example Platform solutions for Policy Administration, Billing and/or ASW Claims preferred  

• Demonstrated experience leading large teams and managing employee performance  

Other Requirements:

• Travel: 10-25%
• Work Authorization: Legally authorized to work in the country of the job location.

WHAT WE STAND FOR:  

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems.  As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.  

We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/. 

Please let us know if you encounter accessibility barriers with our web content by sending an email to [email protected]. 

Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.  

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