Manager Tech Workforce Management

Category/Area of Expertise: IT & Technology
Job Requisition: 508854
Address: USA-NC-Salisbury-2110 Executive Drive
Store Code: CIO - Management Cost Center (5145429)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
The Manager III, Workforce Management, provides senior-level leadership and oversight for third-party resource management, technology workforce planning, and enterprise-wide resource optimization within the Technology organization. This role ensures the organization has the right talent, capacity, and sourcing mix to support strategic priorities and deliver efficiently. The manager partners closely with Technology leaders, Group Technology, Finance, Strategic Planning, and Vendor Management to create an integrated workforce strategy and maintain strong financial and operational governance over labor resources.
Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office location is Salisbury, NC.
Applicants must be currently authorized to work in the United States on a full-time basis.
Duties & Responsibilities:

• Ensure appropriate sourcing mix between full time staff, contractors, and consulting services aligned to enterprise strategy and budget.

• Partner with Procurement and Vendor Management to optimize cost, delivery quality, and contract compliance.

• Lead multi year technology workforce planning in partnership with Technology, Finance, and HR.

• Forecast workforce demand and supply across skills, teams, and platforms to ensure capability alignment with strategic plans.

• Identify talent gaps, future skill needs, and resourcing risks; provide data driven recommendations to senior leadership.

• Support organizational design changes and transformation efforts through workforce modeling and analytics.

• Oversee resource allocation processes to ensure optimal utilization of both internal and external talent.

• Lead workforce optimization initiatives that enhance productivity, reduce gaps, and improve cost efficiency.

• Establish capacity planning models, reporting, and tools to support operational decision making.

• Monitor utilization trends, skills inventories, and project demand to influence staffing strategies.

• Ensure alignment of workforce plans with enterprise strategy, financial constraints, and portfolio priorities.

Qualifications:

• Bachelor's degree in Business, Human Resources, Technology Management, Finance, Operations, or related field.

• 10+ years of experience in workforce planning, resource management, vendor/third party management, or technology operations.

• Experience leading workforce planning or resource management in a large technology organization.

• Strong understanding of technology delivery models (Agile, DevOps, product centric) and their workforce implications.

• Demonstrated ability to interpret workforce and financial data to inform strategic decisions.

• Strong communication, executive presentation, and stakeholder management skills.

• Proven ability to influence senior leadership and build cross functional alignment.

Preferred Qualifications:

• Master's degree in Business Administration, Technology Management, HR Management, or related discipline.

• Certifications in workforce planning, resource management, project/portfolio management (e.g., PMP, PfMP, SAFe).

• Experience with workforce modeling tools, resource management platforms, or BI systems.

• Background in vendor management, contracting, or large scale technology transformation.

• Strong analytical and financial acumen, including understanding of labor cost structures and sourcing economics.

Salary Range: $120,960-181,440
Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.
#LI-Hybrid #LI-NG1
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
#BI-Hybrid