Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
This Manager role is part of the Global Treasury Bank Account Management team, a dynamic and evolving team responsible for all corporate and settlement bank account management activities for multiple legal entities around the globe. The team is part of Visa’s Global Finance function, with an indirect reporting line to the Commercial & Money Movement Solutions (CMS) organization.
We are seeking a highly skilled and experienced Technical Support Team Manager to lead our Treasury System Access Management Team. The ideal candidate will have a strong background in people management, information security, technical support, and process improvement. This role is crucial in ensuring the efficient operation of our treasury systems and banking applications and providing exceptional support to our internal stakeholders.
What we expect of you…
Team Management
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Lead, mentor, and develop a team of Treasury System Access Analysts
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Conduct regular performance evaluations and provide constructive feedback
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Foster a positive team environment and encourage professional growth
Technical Support
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Oversee the daily operations of the System Access Management team, ensuring timely and effective provisioning, modification, and deactivation of user access based on role requirements and organisational policies
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Serve as the point of escalation for complex bank systems and application problems
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Develop and maintain technical support documentation and knowledge base
Information Security
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Ensure compliance with information security policies and procedures
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Collaborate with the IT and security teams to implement security best practices
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Conduct regular security audits and risk assessments
Process Improvement
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Identify opportunities to streamline and improve access management processes
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Develop and implement best practices for access provisioning, role-based access control, and maintain documentation for access management processes and procedures
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Monitor and analyse support metrics to drive continuous improvement
Stakeholder Management
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Build and maintain strong relationships with internal and external stakeholders
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Communicate effectively with Treasury, Payment Operations, Compliance and IT teams to ensure alignment and collaboration
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Provide regular updates to senior management on team performance and key issues
Bank Account Management
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Provide ad hoc assistance with the collation and execution of documentation required to open and close bank accounts and support KYC requests
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Support the wider Bank Account Management team with the maintenance of Authorised Signers for each Network Partner, removing and adding signatories in a timely manner as required
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications
Basic Qualifications
-5 or more years of relevant work experience with a Bachelor's Degree or at least 2
years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD)
or 0 years of work experience with a PhD
-Bachelor's degree in Computer Science, Information Technology, Finance, or a
related field
Preferred Qualifications
-Minimum of 5 years of experience in technical support, with at least 3 years in
a management role
-Bachelor's degree in Computer Science, Information Technology, Finance, or a
related field
-Minimum of 5 years of experience in technical support, with at least 3 years in
a management role
-Strong understanding of access management principles, role-based access
controls, and security best practices
-Familiarity with identity and access management (IAM) tools and technologies
-Knowledge of Visa systems and practices a strong plus
-Experience in information security and risk management
-Proven track record of process improvement and implementing best practices
-Excellent leadership, communication, and interpersonal skills
-Ability to work in a fast-paced and dynamic, cross-functional, global team
-Relevant certifications (e.g., ITIL, CISM, CISSP) are a plus
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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What We Do
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges,
growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world.
Progress starts with you
For more information, visit visa.com/about, @LifeatVisa Instagram, and @VisaNews on X.
Why Work With Us
At Visa, every voice powers progress. We believe inclusion fuels innovation — and that unique perspectives create better outcomes for our teams, our business, and the world we serve. With more than 13K members across our Employee Resource Groups, you’ll find community, allyship, and opportunities to lead, learn and make an impact beyond your desk.
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