Manager, Supplier Onboarding Operations

Wayfair is the destination for all things home and a place that helps everyone, anywhere, create their feeling of home. Through technology and innovation, we make it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 33 million items across home furnishings, décor, home improvement, housewares, and 23,000 Suppliers, and we served 24 million customers in 2021 alone. 

For this role within our Global Partner Support organization, you will be part of the “Get Started and Grow” team that closely partners with Tech, Operations, and Commercial teams to improve supplier onboarding experience and unlock business growth for new Suppliers. Your core focus will be to drive improvements in product, process, and analytics with those teams and other stakeholders that will lead to improved customer experience, enhanced supplier support, and potentially deliver positive financial impact. We are looking for highly motivated and detailed-oriented individuals with a global mindset to help expand this space within the global supply chain industry.

Your Role and Expectations:

• Collaborate cross functionally on a global scale with product, engineering, operations, and commercial teams to deliver a foundational analytical framework, while providing near term analysis to continuously improve business impact and experience for our customers and suppliers.
• Perform deep-dive analysis on business impact, supplier/customer experience KPIs by leveraging analytics (SQL) to identify root causes behind performance issues and drive decision-making process at all levels (strategic, operational, tactical) through impact sizing, cost-benefit analysis, risk assessment, and other informed decision making methodologies
• Communicate findings with a succinct point of view and utilize compelling visualization tools (e.g. Looker, Data Studio, Tableau, etc.) to both the executive level and cross-functional teams; ensuring that these insights drive our strategies to deliver business impact.
• Work closely with Data Engineering and Analytics teams to build data warehouses / data layers and visualizations for both process health monitoring and executive level KPI reporting
• Analyze large and complex datasets, answer ambiguous questions, and develop recommendations to guide business decisions with senior leadership
• Partner with business and engineering stakeholders at various levels to identify key factors and requirements for each initiative, secure the neccessary buy-in from leadership for project methodology, and build a 6-12 month roadmap with clear goals and milestones

What You'll Need 

• Bachelor’s degree in Business, Supply Chain/Operations, or Engineering discipline
• 5+ years of analytical experience in operations, retail, engineering, consulting, strategy or finance
• Advanced experience with Microsoft Excel or Google Sheets, SQL or GBQ, and data visualization tools such as Google Data Studio (Looker, Tableau, or PowerBI)
• Familiarity with Python or R is preferred but not required
• Experience working in a program/project management setting with high attention to detail and proven ability to manage multiple, competing priorities simultaneously
• Solid technical understanding of how tech stack (various architectures/frameworks, databases, cloud / data infrastructure, microservices, code repositories, prod/dev environments, etc.) work in enterprise and commercial software
• Strong written and verbal communication skill with a focus on stakeholder management experience

An Important Note about Wayfair's In-Office Policy:

All Boston-based interns, Co-ops, and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday - Thursday, and work remotely Friday.

Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.