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Seeking a collaborative Senior Associate for Contact Center Strategy and Operation in Workforce Management (WFM) Capacity Planning and Scheduling. Responsible for maintaining staffing levels, optimizing resource utilization, and meeting service level goals for consumer and business contacts across North America and EU.

Sales Associates at Birch Lane drive in-store sales, provide excellent customer service, assist with sales floor inquiries, and participate in store operations. They must have retail sales experience, passion for customer service, and strong organizational and communication skills.

The Assistant Manager at Birch Lane contributes to the success of the brand by inspiring customers and leading a team to deliver exceptional customer service, drive sales, and maintain high design standards. Responsibilities include coaching and developing team members, overseeing design appointments, and creating a positive work environment. Requires 3+ years of leadership experience and a client-centric mindset.