Manifest OS is an AI-native company on a mission to replace the billable hour and make legal services more accessible for American businesses and consumers. We power the next generation of AI-native law firms with one unified global brand, a proprietary technology platform, and a centralized back office — enabling lawyers to eliminate the administrative burden and focus on delivering exceptional outcomes for their clients. Manifest OS has raised a $60M Series A from Menlo Ventures, Kleiner Perkins, First Round, and Quiet Capital.
About the RoleManifest is building technology to deliver legal services with greater speed, quality, and consistency. As the company scales, this role owns the operating systems that catch risks early, translate performance data into action, and ensure new initiatives drive measurable outcomes. This is a senior individual contributor position — not an advisory role — sitting at the intersection of strategy, analytics, and hands-on implementation. You'll be accountable for turning the company's most consequential fulfillment problems into scalable mechanisms.
What You’ll DoDefine metrics and operating systems for legal production and service quality
Build dashboards and early-warning tools that surface risks before client escalations
Establish feedback loops connecting case outcomes, quality issues, and operational interventions
Design performance scorecards and accountability mechanisms for fulfillment teams
Identify root causes behind communication gaps, delays, and inconsistent output
Develop scalable QA processes, including AI-assisted quality checks
Lead cross-functional initiatives spanning Legal, Product, Engineering, Data, and Operations
Must-haves:
5–7 years in strategy and operations, consulting, or high-growth technology-enabled services
Strong analytical skills with ability to synthesize fragmented quantitative and qualitative data
Structured problem-solver who can frame senior-level strategy and execute hands-on
Demonstrated ability to build dashboards, operating processes, and AI-assisted systems
Able to drive alignment across functions without relying on formal authority
Nice-to-haves:
Experience in marketplaces, legal services, or complex fulfillment environments
Familiarity with QA frameworks or performance incentive design
You want to own hard problems end-to-end, not just advise on them. You're energized by building operating systems where none yet exist. You do your best work at the intersection of data, process, and cross-functional execution.
This is not for you if....You prefer clearly scoped work over ambiguous, build-from-scratch problems. You rely on team size or formal authority to get things done. You're looking for a role where shipping the initiative counts as success.
Skills Required
- 5+ years in consulting, banking, growth, or senior generalist role at an early-stage startup
- Proven track record of owning a metric (define goal, strategy, and outcome)
- Strong strategy and execution skills
- Ability to build and manage relationships at scale with enterprise leaders and community members
- Excellent written and verbal communication (able to write memos and run roundtables)
- Genuine curiosity about immigration, community, or future of legal services
- Based in NYC and willing to work from Flatiron office five days a week
What We Do
Manifest OS is a legal technology company that powers the next generation of AI-native law firms. By providing a proprietary technology platform, a unified global brand, and a centralized back office, the company aims to replace the traditional billable hour model with outcomes-based fixed pricing, making high-quality legal services more accessible and predictable for businesses and consumers of all sizes.
