Looking to build your career and design your future? You have come to the right place.
Summary
The Manager is responsible for overseeing the day-to-day operations and service delivery of assigned shared services functions within a region or business unit. This role leads teams responsible for transactional and operational processes such as order management, purchasing, estimating, scheduling, and other centralized support activities.
The Manager ensures operational effectiveness, service quality, and process consistency while driving productivity, performance, and customer satisfaction. This role partners closely with field operations, sales, finance, and other cross-functional stakeholders to ensure shared services processes are aligned to business needs and executed efficiently. The Manager, Shared Services also supports the implementation of standardized procedures, service level expectations, and continuous improvement initiatives that enhance operational execution and scalability.
Essential Functions
Operational Leadership
Manage the day-to-day operations of assigned shared services functions.
Ensure service delivery is executed accurately, efficiently, and within established timelines.
Oversee workload distribution, queue management, and resource alignment to meet business demands.
Monitor service levels and operational output to ensure customer and business expectations are achieved.
Service Delivery & Execution
Ensure transactional processes such as order processing, purchasing, estimating, scheduling, and related operational activities are completed accurately and timely.
Partner with operational and sales teams to ensure seamless handoffs across the source-to-fulfillment lifecycle.
Address escalations, resolve service issues, and remove barriers impacting execution.
Performance Management & Reporting
Track and analyze key performance indicators (KPIs), productivity metrics, and service levels.
Prepare and deliver reporting on operational performance, trends, and service outcomes.
Identify gaps in performance and implement corrective actions as needed.
Process Standardization & Improvement
Support the development, documentation, and enforcement of standard operating procedures (SOPs).
Identify opportunities to streamline workflows, improve quality, and enhance efficiency.
Partner with leadership to implement process improvements, automation, and system enhancements.
Stakeholder Collaboration
Partner with field leadership, sales, finance, and other functional teams to align priorities and execution.
Serve as a liaison between shared services teams and operational stakeholders.
Ensure effective communication regarding timelines, service expectations, and issue resolution.
People Leadership & Development
Lead, coach, and develop shared services team members.
Establish performance expectations and provide ongoing feedback and performance management.
Support hiring, onboarding, and training of new team members.
Foster a culture of accountability, collaboration, and continuous improvement.
Other
Prepare and submit reports on work activities, operations, and production.
Perform all other job duties as assigned.
Education & Experience
Required
High School Diploma or equivalent.
3–5+ years of experience in shared services, operations, or transactional support functions.
Prior experience leading teams or supervising operational workflows.
Preferred
Bachelor’s degree in Business Administration, Operations Management, or related field.
Experience supporting centralized or multi-function shared services environments.
Experience within construction, homebuilding, manufacturing, or distribution industries.
Skills & Competencies
Operational & Functional Expertise
Working knowledge of transactional operational processes (order management, purchasing, estimating, scheduling, etc.).
Understanding of service delivery models and operational dependencies.
Leadership & Team Management
Proven ability to lead teams, manage performance, and drive accountability.
Ability to coach, develop, and motivate team members.
Process & Continuous Improvement
Ability to identify process gaps and implement operational improvements.
Experience supporting standardization and workflow optimization initiatives.
Analytical & Financial Acumen
Ability to interpret operational metrics, productivity data, and service KPIs.
Data-driven decision-making and problem-solving capabilities.
Communication & Collaboration
Strong verbal and written communication skills.
Ability to collaborate cross-functionally and influence stakeholders.
Execution & Adaptability
Strong organizational and time management skills.
Ability to manage competing priorities in a fast-paced environment.
Adaptable and resilient in evolving operational environments.
If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.
What We Do
Powered by our industry-leading technology platform, Interior Logic Group is the largest national provider of interior design and finish solutions for the building industry. Our scalable solutions increase homebuilder profitability, improve construction quality, and reduce cycle times.
With more than 200 locations and over 100+ Design Studios, Interior Logic Group is the largest and most trusted installer of interior finishes for homebuilders in the United States. We partner with builders to provide and install flooring, cabinets, countertops, and window coverings while also delivering exceptional service based on our local market scale and relationships. We also provide installation services and supply chain management for a diverse range of single family, multifamily, commercial, and repair and remodel customers.
ILG fosters a diverse entrepreneurial culture that delivers a competitive advantage via exceptional service, nimble decision making, and deep collaboration with customers, suppliers, and installers. We know great things happen when talent and opportunity cross paths. We empower our associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect. We are always looking for motivated individuals that are excited about jump-starting their careers in a rapidly growing industry. If you value opportunities to grow from within, enjoy great benefits, and appreciate a healthy work-life balance, then there is a place for you here. Our current job openings are listed below:
https://interiorlogicgroup.wd5.myworkdayjobs.com/en-US/CareersatILG
