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We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Your opportunity
As part of our global Customer Adoption organization, the Solutions Consulting and Technical Success leadership team is tasked with ensuring that every customer achieves transformative business value throughout their entire Observability lifecycle.
We are seeking an inspiring, strategic, and hands-on leader to build, develop, and scale our Solutions Consulting and Technical Success team across Latin America (LATAM). In this pivotal regional leadership role, you will oversee a blended team of pre-sales Solutions Consultants (SCs) and post-sales Technical Success Managers (TSMs). You will serve as one of the primary drivers of New Relic’s growth and retention across the region—partnering closely with LATAM Sales, Customer Success, and Global Engineering to bridge technical strategy, customer expansion, growth, and long-term product adoption.
From initial technical discovery and Proof of Value (POV) to post-sale onboarding, architectural health, and consumption growth, you and your team will help customers across diverse industries solve critical digital challenges, accelerate their cloud journeys, and build lifelong advocacy for New Relic.
What you'll do
- Build, Lead, and Inspire: Recruit, develop, and mentor a high-performing, distributed team of pre-sales Solutions Consultants (SCs) and post-sales Technical Success Managers (TSMs) across Latin America.
- Drive Full-Lifecycle Impact: Align pre-sales technical execution with post-sales adoption strategies to drive customer growth and expansion of the New Relic platform, net retention rate (NRR), and platform consumption growth across both emerging and enterprise accounts.
- Pre-Sales Technical Leadership: Coach and support Solutions Consultants in opportunity qualification, architectural design, Proof of Value (POV) delivery, RFP responses, and executive business justifications.
- Post-Sales Customer Success & Adoption: Partner with TSMs to establish technical success plans, proactive account reviews, customer health monitoring, and adoption milestones that accelerate time-to-value.
- Executive Escalation & Regional Sponsorship: Act as a senior technical escalation point and executive sponsor for high-impact enterprise accounts, resolving critical technical hurdles in coordination with Sales, Engineering, and Global Customer Support.
- Cross-Functional Strategic Alignment: Partner deeply with LATAM Sales Leadership, Solution Providers/Partners, Account Executives, and Customer Success Directors to align go-to-market execution with regional growth goals.
- Market & Domain Thought Leadership: Serve as a trusted advisor and evangelist on Observability, DevOps, Cloud Migration, and modern software architectures both internally and at regional customer events.
This role requires
- Language Proficiency: Professional full business and technical fluency in Spanish, Portuguese, and English (written and verbal).
- Leadership Experience: 5+ years of direct people management experience leading technical customer-facing teams—ideally managing pre-sales Solutions Consultants/Engineers, Technical Success Managers (TSMs), Technical Account Managers (TAMs), or Professional Services.
- Blended Lifecycle Acumen: Deep understanding of recurring revenue (SaaS / consumption) business models, with proven experience balancing pre-sales win rates with post-sales customer retention and platform expansion.
- Regional Expertise: Strong knowledge of enterprise business practices, customer expectations, and technical ecosystems across Latin American markets (e.g., Brazil, Mexico, Colombia, Chile, Argentina).
- Technical Breadth: Strong background in enterprise SaaS, DevOps, Application Performance Monitoring (APM), Infrastructure monitoring, Cloud platforms (AWS, Azure, GCP), APIs, microservices, and modern software architectures.
- Talent Development: Proven track record of hiring, coaching, motivating, and retaining top technical talent in a high-growth, dynamic, and distributed work environment.
- Collaboration & Influence: Demonstrated ability to influence cross-functional stakeholders, collaborate effectively with Sales leadership, and build strong trust-based relationships with customer executives (CTO, VP of Engineering, Head of Infrastructure).
- Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.
- Willingness and ability to travel 25%+ regionally within Latin America and periodically to global headquarters as business needs require
Bonus points if you have
- Experience directly within the Observability, APM, or log analytics industry.
- Hands-on knowledge of modern cloud-native architectures, container orchestration (Kubernetes, Docker), and OpenTelemetry.
- Familiarity with Generative AI application development, AI observability, and agentic AI technology stacks.
- Experience standing up or scaling a newly formed regional field technical organization in LATAM.
Please note that visa sponsorship is not available for this position.
#LI-MM1 #LI-Remote
The pay range below represents a reasonable estimate of the on target earnings (salary plus target sales incentives) for the listed position. This role is eligible for a commission plan (as defined in the sales incentive plan document). Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy
Skills Required
- Professional business and technical fluency in Spanish, Portuguese, and English
- 5+ years of direct people management experience leading technical customer-facing teams
- Experience with SaaS or consumption-based recurring revenue business models
- Strong knowledge of enterprise business practices and technical ecosystems across Latin America
- Background in enterprise SaaS, DevOps, APM, infrastructure monitoring, cloud platforms, APIs, microservices, and modern software architectures
- Experience hiring, coaching, motivating, and retaining technical talent in distributed environments
- Ability to influence cross-functional stakeholders and build relationships with customer executives
- Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience
- Willingness and ability to travel 25% or more regionally and periodically to global headquarters
- Experience in observability, APM, or log analytics
- Knowledge of cloud-native architectures, Kubernetes, Docker, and OpenTelemetry
- Familiarity with generative AI application development, AI observability, and agentic AI technology stacks
- Experience establishing or scaling a regional field technical organization in LATAM
What the Team is Saying
New Relic Compensation & Benefits Highlights
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Fair & Transparent Compensation — Base salaries are often considered competitive for the market, and pay practices are described as benchmarked against local data once or twice annually. Annual pay‑equity analyses contribute to a perception of fairness and transparency.
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Healthcare Strength — Health coverage is regarded as strong, with employees noting good coverage and relatively low premiums in some cases. Overall benefits discussions frequently highlight comprehensive medical, dental, and vision options.
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Leave & Time Off Breadth — Flexible time off for salaried employees, paid holidays, and paid volunteer days are highlighted elements of the package. Feedback suggests time‑off breadth is a strong point for many employees.
New Relic Insights
What We Do
The New Relic Intelligent Observability Platform helps businesses eliminate interruptions in digital experiences. New Relic is the only AI-strengthened platform to unify and pair telemetry data to provide clarity over your entire digital estate. We move your problem solving past proactive to predictive by processing the right data at the right time to maximize value and control costs. That’s why businesses around the world—including Adidas Runtastic, American Red Cross, Domino’s, GoTo Group, Ryanair, Topgolf, and William Hill—run on New Relic to drive innovation, improve reliability, and deliver exceptional customer experiences to fuel growth.
Why Work With Us
New Relic leads in intelligent observability with the only AI-strengthened platform unifying telemetry data. Our culture provides employees cutting-edge technology, unmatched career development, and a true one-team environment where everyone is empowered to grow, learn, and contribute to our collective success.
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New Relic Offices
None Workspace
We offer hybrid and remote work options, which vary based on the specific role and team. Please check the requisition details and confirm the work arrangement with your recruiter.
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