NVIDIA is looking for an experienced manager to lead a solution engineering team focused on customer support of NVIDIA software products such as AI Enterprise, Omniverse and vGPU! Your team will apply the latest AI technologies to triage customer issues, identify solutions, and keep customers delighted. You must have excellent problem-solving abilities and communication skills and be able to lead multiple projects and tasks. This position is for a manager who will work with their team on creative solutions to improve situations and processes, lead teams and manage projects. AI is not optional here. It is foundational, applied thoughtfully for all solution engineering workflows including solving customer cases and developing software, both products and internal tools.
What you'll be doing:
Provide direct support to our NVIDIA Enterprise customers to resolve or advance customer issues.
Work with engineering teams on customer issues, providing logs, reproduction, and other triage information.
Apply AI to create/update product and/or support tools.
Take ownership and drive customer issues from inception to resolution.
Document customer interactions to better enhance our knowledge base.
Participate in the creation, maintenance, and versioning of documentation related to enterprise support processes, procedures, and associated guidelines.
Apply agentic AI skills to create new standard processes, find ways to improve how the team works together and with other teams, lead teams and projects.
Mentor new engineers and interns. Nurture employees, so they can do their life’s work.
What we need to see:
Minimum of a BS in Computer Science, Electrical Engineering, or equivalent experience.
At least 5 overall years of software engineering experience.
At least 2+ years of management experience.
Excellent leadership skills.
AI/ML expertise.
Professional-level communication skills, including the ability to adjust communication to the technical level of the audience, and stay calm and focused in negative situations.
Excellent follow-up and organizational skills, with a passion or love for solving problems.
Ways to stand out from the crowd:
Software engineering management experience
Customer support management experience
Technical expertise in technologies related to NVIDIA AI Enterprise, Omniverse, vGPU
You will also be eligible for equity and benefits.
This posting is for an existing vacancy.
NVIDIA uses AI tools in its recruiting processes.
NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.Skills Required
- Minimum of a BS in Computer Science, Electrical Engineering, or equivalent experience
- At least 5 overall years of software engineering experience
- At least 2+ years of management experience
- Excellent leadership skills
- AI/ML expertise
- Professional-level communication skills
- Excellent follow-up and organizational skills
NVIDIA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NVIDIA and has not been reviewed or approved by NVIDIA.
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Equity Value & Accessibility — Equity awards and a discounted ESPP are highlighted as core parts of total compensation, enabling employees to share in the company’s success. Stock-based compensation and the two-year lookback ESPP are consistently described as especially valuable.
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Healthcare Strength — Health coverage is portrayed as robust, with comprehensive medical, dental, and vision options alongside mental health support and on-site care resources. Employer HSA contributions and wellness perks reinforce the depth of the offering.
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Retirement Support — Retirement programs are depicted as strong, featuring a meaningful 401(k) match with Roth options and support for Mega Backdoor Roth contributions. These elements position long-term savings as a notable advantage of the total rewards package.
NVIDIA Insights
What We Do
NVIDIA’s invention of the GPU in 1999 sparked the growth of the PC gaming market, redefined modern computer graphics, and revolutionized parallel computing. More recently, GPU deep learning ignited modern AI — the next era of computing — with the GPU acting as the brain of computers, robots, and self-driving cars that can perceive and understand the world. Today, NVIDIA is increasingly known as “the AI computing company.”
