The Manager of Software Operations will oversee and optimize the operational functions supporting Kardex FulfillX software lifecycle. This leader will manage a multidisciplinary team comprising Software Project Managers, Software Partner Managers, Training Engineers, and Software Release Managers. The role requires close collaboration with Product, Development, and Quality Assurance (QA) teams to ensure timely and high-quality software delivery. The ideal candidate combines operational expertise, leadership skills, and a focus on driving efficiency and team performance.
Your tasks
Job Purpose
- Lead and manage the operational aspects of software delivery across projects, releases, partnerships, and training.
- Foster alignment between Product, Development, and QA teams to support software lifecycle success.
- Develop and implement standardized processes for enhanced operational efficiency.
- Support the strategic goals of Kardex’s software product portfolio through proactive leadership and cross-functional collaboration.
Key Responsibilities
- Team Leadership
- Supervise and mentor Software Project Managers, Software Partner Managers, Training Engineers, and Software Release Managers.
- Set clear goals, conduct performance reviews, and provide professional development opportunities.
- Cultivate a collaborative, accountable, and growth-oriented team culture.
- Operational Excellence
- Design and implement workflows to standardize project management, release cycles, partner collaboration, and training programs.
- Monitor operational metrics and use data-driven insights to enhance team and process performance.
- Ensure seamless execution of projects and initiatives in alignment with organizational priorities.
- Cross-Functional Collaboration
- Act as a bridge between Product, Development, and QA teams, ensuring shared understanding and objectives.
- Proactively address risks and blockers, maintaining adherence to timelines and deliverables.
- Partner with Product Managers to align on roadmap priorities and release schedules.
- Ensure efficient communication processes between Product and Project including trainings, release notes, and additional communication paths
- Strategic Contribution
- Drive initiatives to improve scalability, efficiency, and operational effectiveness within software delivery.
- Provide insights and recommendations to senior leadership on operational improvements and resource planning.
- Help drive and build KPIs for strategic decision steering on the software level
Job Requirements
Training/Education:
Business or technical degree in software engineering or a similar field is preferred
Professional Experience:
- Extensive experience in operational leadership roles within software or technology-focused organizations.
- Strong background in managing cross-functional teams and delivering high-quality operational outcomes.
- Proficiency in Agile methodologies and project management tools (e.g., Jira, Trello, Microsoft Project).
- Certifications such as PMP or ScrumMaster are highly desirable.
Leadership
- Proven ability to inspire and lead diverse teams toward achieving common goals.
- Comfortable managing multiple priorities in a dynamic and fast-paced environment.
- Proactive in identifying opportunities for innovation and improvement.
- Committed to fostering a high-performance culture and ensuring team success.
Your profile
Top Skills
What We Do
Kardex is a global industry partner for intralogistics solutions and a leading provider of automated storage solutions and material handling systems.
Kardex consists of two entrepreneurially managed divisions, Kardex Remstar and Kardex Mlog. Kardex Remstar develops, manufactures, and maintains dynamic storage and retrieval systems, while Kardex Mlog offers integrated material handling systems and automated high-bay warehouses.
Kardex also acts as a global AutoStore™ partner, offering flexible and modular storage and order fulfillment solutions. Kardex Remstar, Kardex Mlog, and Kardex AutoStore are partners to their customers throughout the entire life cycle of a product or solution, starting with the assessment of customer requirements, through planning, realization, and maintenance of customer-specific systems, to ensuring high availability and low life cycle costs by means of customer-oriented life cycle management.
The Group employs around 2,500 people in over 30 countries. Kardex Holding AG has been listed on the SIX Swiss Exchange since 1989.
