Manager of Software Engineering

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary:

Global Payments is looking for an experienced tech lead or junior to mid-level engineering manager to join us as we improve the boarding experience for all our customers. We are looking for folks who love to automate manual processes and find value in all forms of automated testing. We aim to achieve continuous deployments to production multiple times a day, and we need individuals who strive for the same.

As an Engineering Manager, you will lead a highly skilled team of multiple senior-level and mid-level engineers and SDETs. Everyone on the team will be expected to deliver high-quality code in their daily activities. Managers will be required to spend at most 20% of their time helping deliver software by either writing code as an IC (non-time-sensitive items), pair programming with another engineer, or conducting code reviews. 

 You will collaborate with business stakeholders, solution architects, principal engineers, and product managers to scope and implement new initiatives, streamline, automate, and simplify sales and operational processes, and educate the business on the effective use of the technologies and processes necessary for the company to deliver best-in-class merchant experiences for our Sales organization.

Responsibilities

• The engineering manager will lead and develop a highly technical agile team(s) of seasoned developers and software development engineers in test.

• Ensure testing coverage and automation efforts are achieved, and be held accountable for the quality of your team's code and tests.

• Help ensure observability is a first-class citizen in your application portfolio by identifying and defining SLIs/SLOs and KPIs.

• Works in the codebase for a maximum of 20% of their time. Your tasks should add value but not be time-sensitive, as we do not want to impede our teams. For example, you could spend 20% on unit testing, automation testing, bug fixes, and enhancing observability.

• Partner with internal stakeholders in Sales, Pricing, Boarding, Implementation, and Product Operations in supporting organizations to define and deliver end-to-end business processes

• Provide leadership, activity planning, and direction to complete team tasks, produce the required deliverables, track and resolve issues, and meet project milestones.

• Mentor team members, identify and develop opportunities for individual growth, and set a positive example for working in a team environment.

• Work with product managers to manage and prioritize the team’s product backlog.

• Work closely with the Site Reliability and platform teams to optimize the Continuous Integration and Deployment processes and test automation frameworks for the team.

• Provides input into department plans and budgets. Manages resource allocation within the team on a day-to-day basis

• Understands business’s current needs. Communicates with other technical and business teams on day-to-day work and project delivery. May represent the team on business calls, translating technical explanations and resolutions into business terms

• Supports a continuous improvement mindset. Manages recommendations for improvements and encourages the team to do likewise

• Provide technical guidance to Global Payments systems, customer requirements, and professional practice team members on technical issues.

• Works within established compliance and governance procedures. Supports team members with compliance issues. Ensures that application development and production support processes and practices are compliant with corporate and regulatory standards

• Not an exhaustive list; other duties as assigned

Requirements

• Typically, a minimum of 6 to 8 years as a software engineer.

• Implementation expertise and practical experience working on large projects involving complex integration with other systems and teams

• C# experience is a must for all of our engineering positions.

• Strong understanding of software development best practices with experience using .net

• A track record of delivering projects on time by leveraging your experience in development processes, work estimation, and optimal resource allocation

• Passionate about scaling teams and helping individuals grow their careers

• Strong leadership, decision-making, relationship management, conflict resolution, and problem-solving skills

• Demonstrated success in establishing, managing, and maintaining effective working relationships with all levels of employees

• Critical thinking, strong analytical skills, and problem-solving ability

• Ability to handle a variety of tasks effectively and efficiently

• Ability to predict areas of risk and concern

• Ability to prioritize multiple projects and requests

• Excellent written and verbal communication skills

• Excellent organizational skills with attention to detail

• Familiarity with payment processing industry processes, technologies, and players

• Occasional Travel

• Knowledge of Agile Project Delivery foundations - SAFe Preferred

Preferred Experience/Education

• Bachelor's degree in Computer Science

• Cloud-native development experience

• Experience with containers and Kubernetes

• Azure or GCP cloud experience

• Experience with front-end automation testing frameworks like Playwright

• Working with remote teams (onshore, nearshore, offshore)

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].