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We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Your opportunity
Are you ready to step into a pivotal leadership role where your engineering depth directly shapes the future of our core platform? As our new Engineering Manager, you will lead a talented, distributed team across US and EU time zones, acting as the critical manager bridging regional collaboration.
Our Cloud Foundation team is the backbone of the New Relic platform. In this role, you won't just manage tasks; you will mentor and empower engineers, transitioning our operational framework from a reactive state to a culture of proactive ownership and engineering excellence. You will oversee critical global initiatives, including major regional expansions into FedRAMP High / IL4, India, and Australia. If you thrive on solving complex multi-cloud challenges at an exabyte scale while helping engineers grow in their careers, this is your opportunity to make a lasting impact.
What you'll do
- Empower & Mentor: Lead and nurture a high-performing engineering team across the US and EU, facilitating career development, performance growth, and a collaborative team culture.
- Drive Strategic Ownership: Champion a shift from reactive delivery to proactive technical ownership, establishing best practices for platform reliability and cross-regional alignment.
- Lead Regional Expansions: Architect and execute key global infrastructure expansions across complex environments (including FedRAMP High / IL4, India, and Australia).
- Architect for Extreme Scale: Guide decisions around microservices, Go-based services, and extreme-scale cellular architectures capable of handling sub-second latency data ingestion and stream processing.
- Cross-Functional Collaboration: Partner closely with Engineering, Security, and Product teams to align roadmaps, remove delivery blockers, and safeguard production reliability.
- Maintain Operational Rigour: Oversee production environments and high-severity incident responses, championing robust GitOps and infrastructure-as-code practices.
This role requires
- 8+ years of total software engineering experience with 2–4+ years of direct people management experience. A BS/BA degree or equivalent practical experience is required.
- Technical Depth in Go & Microservices: Hands-on proficiency in Golang (including performance tuning and concurrency) sufficient to mentor engineers and conduct code reviews.
- Containerisation at Scale: Proven expertise in Kubernetes and Docker for managing cloud-native microservices and integration workflows.
- Operations-Heavy Mindset: Demonstrated experience managing production environments, coordinating on-call rotations, and leading high-severity incident responses in 24/7 SaaS or distributed environments.
- Cross-Regional Alignment: Proven success managing or collaborating with distributed teams across time zones (US Central/Eastern time zones required to align with EU/US schedules).
Bonus points if you have
- Multi-Cloud & Compliance: Depth across AWS, Azure, or GCP, with experience navigating strict security frameworks like FedRAMP High / IL4.
- Infrastructure & Streaming Tooling: Operational experience with Kafka, Helm, GitOps workflows (ArgoCD/Flux), and Terraform (or Atlantis).
- AI & Automation: Familiarity with AI tools/LLMs (Claude, GitHub Copilot, ChatGPT) for automated operational analysis and remediation, or exposure to open standards like Model Context Protocol (MCP).
- Observability Domain: Prior background in B2B SaaS or the Observability domain.
Please note that visa sponsorship is not available for this position.
Linkedin wrapping #LI-JH1 #LI-REMOTE
The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees.
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy
Skills Required
- 8+ years of total software engineering experience
- 2–4+ years of direct people management experience
- Bachelor’s degree or equivalent practical experience
- Hands-on proficiency in Golang, including performance tuning and concurrency
- Expertise managing cloud-native microservices with Kubernetes and Docker
- Experience managing production environments and coordinating on-call rotations
- Experience leading high-severity incident responses in 24/7 SaaS or distributed environments
- Experience managing or collaborating with distributed teams across time zones, including US Central/Eastern alignment with EU and US schedules
- Multi-cloud experience with AWS, Azure, or GCP
- Experience with FedRAMP High or IL4 security frameworks
- Operational experience with Kafka, Helm, GitOps workflows, ArgoCD, Flux, Terraform, or Atlantis
- Familiarity with AI tools or LLMs for operational analysis and remediation
- Exposure to Model Context Protocol (MCP)
- Background in B2B SaaS or observability
What the Team is Saying
New Relic Compensation & Benefits Highlights
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Parental & Family Support — Company materials highlight 12 weeks of fully paid parental leave, subsidized backup childcare via Care.com, and family‑forming support through Carrot. These offerings are repeatedly emphasized as standout elements of the package for U.S. employees.
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Healthcare Strength — Benefits include comprehensive medical, dental, and vision coverage, plus mental‑health resources such as an EAP, 24/7 emotional support (Ginger), Headspace, and wellness “NRgize” funds. This breadth positions core health and mental well‑being as a clear strength.
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Leave & Time Off Breadth — Exempt employees are offered unlimited PTO alongside paid holidays, sick time accruals, and two days of volunteer time off. Employer‑verified pages also reference paid holidays as part of the standard package.
New Relic Insights
What We Do
The New Relic Intelligent Observability Platform helps businesses eliminate interruptions in digital experiences. New Relic is the only AI-strengthened platform to unify and pair telemetry data to provide clarity over your entire digital estate. We move your problem solving past proactive to predictive by processing the right data at the right time to maximize value and control costs. That’s why businesses around the world—including Adidas Runtastic, American Red Cross, Domino’s, GoTo Group, Ryanair, Topgolf, and William Hill—run on New Relic to drive innovation, improve reliability, and deliver exceptional customer experiences to fuel growth.
Why Work With Us
New Relic leads in intelligent observability with the only AI-strengthened platform unifying telemetry data. Our culture provides employees cutting-edge technology, unmatched career development, and a true one-team environment where everyone is empowered to grow, learn, and contribute to our collective success.
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New Relic Offices
None Workspace
We offer hybrid and remote work options, which vary based on the specific role and team. Please check the requisition details and confirm the work arrangement with your recruiter.
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