Manager, Software Engineering - Platform

TigerConnect transforms healthcare with the industry's most widely adopted clinical collaboration platform - uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor's offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We're a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.
Reporting to the Director, Software Engineering, the Manager, Software Engineering will be responsible for providing strong technology leadership, presence, and direction for our engineering functions to support our strategic initiatives within TigerConnect's global business.
As the Manager, you will be responsible for leading a team of engineers in Mexico in the development and maintenance of TigerConnect's Clinical Collaboration Platform. You and your team will gather and anticipate future architectural requirements and identify changes needed to our technology stack to support future requirements. You'll also partner with product management, quality assurance, and infrastructure teams to continuously evolve the platform.
What You'll Be Doing:

• Manage an engineering team in Mexico, providing leadership, coaching, and mentorship to enable high-quality work and strong team performance
• Hire, coach, motivate and lead team members and organizations to help reach their optimum performance levels
• Participate actively in developing and executing the product & engineering roadmap to increase business capabilities, improve software stability, and reduce time and cost of delivery; this includes being available for on-call support at times
• Work closely with the development team to build and maintain robust and scalable software solutions, ensuring high-quality code and adherence to coding best practices
• Partner with other engineering leaders to establish engineering practices around instrumentation, unit testing, and telemetry to support our product roadmap considering external trends and competitive advances
• Identify, prioritize, and manage risks related to the platform and ensure appropriate measures are taken to mitigate or eliminate those risks
• Ensure adherence to regulatory compliance standards, including data privacy and security requirements
• Maintain service levels and execute on continuous improvement of the existing systems while consistently ensuring quality deliverables

What You Bring:

• Bachelor's or Master's degree in Computer Science or a related field
• At least 7 years of experience in software engineering, with at least 3 years in a management role
• Strong technical background in software engineering, with a focus on scalable Cloud platform architecture and engineering best practices; AWS experience preferred
• Experience managing agile engineering teams, with a focus on team development, performance, and productivity
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across different teams and departments; English language fluency
• Experience with regulatory compliance standards, such as HIPAA is plus
• Proven ability to manage multiple projects and priorities in a fast-paced, dynamic environment
• Experience with Erlang or Elixir programing language preferred

Perks & Benefits We Offer:

• Our hybrid teams bring together top talent from Mexico, the US, and around the globe
• Work from prime office spaces in the Reforma area of Mexico City
• Enjoy our comprehensive benefits with excellent medical, dental, vision, and life insurance coverage for you and your family
• Our annual wellness programs focus on both mental and physical well-being, with reimbursements, company-wide wellness days, and volunteer opportunities
• Enjoy additional perks and allowances, including a savings fund, monthly teleworking allowance, grocery vouchers and travel insurance
• With our LinkedIn Learning License, you'll have access to self-paced learning opportunities to help you grow and develop
• Enjoy our flexible time off policy with no limit on the number of days off
• Finally, you'll be part of a team that's truly mission-driven and dedicated to making a difference in the world of healthcare

Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We've been recognized as one of the Best Places to Work in Los Angeles (2022), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). We were also honored to be named to Inc. 5000's list of Fastest Growing Companies.
TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.