The mission of the Email + Calendar Services (ECS) team is to deliver the microservice constellation that supports Outreach's email and calendar experience all the way through - from compose and smart scheduling to send, telemetry, and sync back to the platform. Our team processes millions of emails every day.
The ECS team focuses on building reliable and performant services that connect Outreach to customers’ email providers (Microsoft 365, Gmail, Exchange, Zoom) to send, sync and analyze email communication. This enables our customers to efficiently and effectively communicate and turns the millions of emails sent into valuable insights to help progress deals forward.
The team also supports the Email & Calendar Experiences team to provide ways to create, manage and organize content used in communications.
We are looking for a hands-on Software Engineering Manager to take our ECS team to the next level. Email and calendar are the spine of how Outreach customers connect with their buyers - and the data layer that feeds our agentic-AI revenue platform - so we need an EM who can lead the people and own the roadmap and operational excellence for a team operating at multi-tenant, massive scale.
You will lead a team of up to 8 engineers building services where reliability, deliverability, observability and security/privacy compliance are non-negotiable. You'll partner closely with Product Management, the SRE organization, the Security team, and the Email & Calendar Experiences team to conceptualize, design and deliver.
This is not a Jira-shepherd role. We want an EM who stays close to the code - who can debate architecture trade-offs, drive tech-debt down, raise the technical bar in design reviews, and grow senior engineers because they earn their trust on the technical fundamentals as well as the people ones.
If you've been an engineering manager long enough to know you still want to be in the room for the hard technical decisions, this is for you.
Our Tech StackOn the back-end we use Go for our next-generation services, with some applications still in Ruby on Rails. We have data stores built on MySQL, Redis and AWS S3. For async processing we use Kafka and RabbitMQ, and we are transitioning our data loading layer to GraphQL. Everything runs on Kubernetes (EKS) and is observed in Datadog and Honeycomb.
The charter is wide, the opportunities for organizational impact are boundless, and we have your back to try new things and see if they stick and do, in fact, make everyone more efficient.
If this sounds exciting to you, come have a chat - we’d love to talk about what we’re doing here.
LocationWhile we are remote-friendly, we remain an "office-centric" company. This role is categorized as hybrid and it is expected you live in a reasonable proximity to the office in Prague so you would be able to connect with your team on weekly regular basis, attend in-person meetings and company events.
This is a full-time, permanent role, not eligible for contractors and for work from other countries.
The offer is contingent upon successfully passing the background screening process.
Your Daily Adventures Will Include
- Hands-on technical depth - you still read code, review designs, and can pair with the on-call engineer during a production incident
- Lead, coach and mentor a team of up to 8 engineers; continue building a culture of growth, impact and trust
- Drive operational excellence - own SLOs and deliverability metrics, run a clean on-call rotation, and protect the right balance between KTLO/reliability work and new feature delivery
- Stay close to the technical detail - participate in design reviews, contribute to architecture decisions, drive down tech debt, and be able to answer detailed questions about your team's services and their failure modes
- Own career development for your engineers - build deliberate growth plans from junior through senior, and partner with your manager on developing staff+ ICs
- Co-own the backlog and roadmap with Product Management. Bring the technical voice to prioritization and make explicit trade-offs between customer needs, business goals and the long-term health of the system
- Collaborate cross-functionally - ECS sits at the seam where many things meet: the Email & Calendar Experiences team (frontend extensions), SRE, Security, and our Data Platform team are all daily partners
Our Vision of You
- 1+ years of management experience, or substantial tech-lead experience leading senior engineers
- 6+ years of software development experience on backend, large scale distributed systems
- Strong problem solving, design, coding and debugging skills
- Experience in developing complex services with observability and performance in mind
- Previous experience guiding, mentoring, and growing a team with senior engineers
- Demonstrated success owning and delivering on ambiguous problem statements from start to finish
- Ability to bring clarity to problems and bring simplicity to solutions
- Strong growth mindset and earned trust with team and cross functional partners
- You understand which details are important and have the ability to prioritize incremental delivery
- You embody our core values: we are trusted advisors; we win as one team and we take ownership
- Proficiency working with services written in Go
- Production experience across our stack: Ruby on Rails, MySQL, Redis, Kafka / RabbitMQ, Kubernetes, AWS
- Prior exposure to email / calendar protocols (IMAP, SMTP, Microsoft Graph, Gmail and Google Calendar APIs, Exchange Web Services) or deliverability concepts (bounce handling, reputation, throttling)
Skills Required
- 1+ years of management experience, or substantial tech-lead experience leading senior engineers
- 6+ years of software development experience on backend, large scale distributed systems
- Strong problem solving, design, coding and debugging skills
- Experience developing complex services with observability and performance in mind
- Experience guiding, mentoring, and growing a team of engineers and owning career development
- Demonstrated success owning and delivering ambiguous problem statements from start to finish
- Ability to prioritize incremental delivery and balance reliability with feature work
- Live in reasonable proximity to the Prague office (hybrid, expected weekly in-person connection)
- Full-time permanent employment (not eligible for contractors or remote work from other countries)
- Proficiency working with services written in Go
- Production experience with Ruby on Rails, MySQL, Redis, Kafka/RabbitMQ, Kubernetes, and AWS
- Exposure to email/calendar protocols or deliverability concepts (IMAP, SMTP, Microsoft Graph, Gmail APIs, Exchange Web Services)
- Familiarity with observability tools like Datadog and Honeycomb
Outreach Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Outreach and has not been reviewed or approved by Outreach.
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Parental & Family Support — Parental leave is described as unusually generous, including extended leave and distinctive transition support such as a paid night nurse option and food delivery. Family-oriented benefits are repeatedly positioned as a standout part of the overall package.
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Healthcare Strength — Medical, dental, and vision coverage is described as comprehensive, with the employer covering a majority of premiums in many cases. Mental health support and an EAP for confidential counseling are also included as part of the health offering.
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Equity Value & Accessibility — Equity (stock options/RSUs) is commonly included as part of total compensation and is framed as a meaningful component of rewards. For some roles, equity is viewed as a notable source of upside that complements cash compensation.
Outreach Insights
What We Do
Outreach is the number one sales engagement platform. Using advanced machine learning and AI to automate and prioritize customer touchpoints, Outreach dramatically increases sales reps' effectiveness and ability to drive smarter, more insightful engagement with their customers. We're on a mission to make every customer-facing rep wildly productive.
Why Work With Us
We balance explosive growth with unwavering values. We believe in agility, but we don't compromise on high standards or delivering the best quality. Everyone truly wants to do the right thing. At Outreach, you are not only permitted to own your business, but expected to. If you're excited by ownership, you'll fit right in. You will never be bored.
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