Manager Software Engineer - DEX Automation & Engineering

The Manager of DEX Automation & Engineering leads the design, development, and operational maturity of data-driven automation platforms that convert Digital Employee Experience telemetry into actionable insights, automated remediation, and behavior-changing communication campaigns.

This role sits at the intersection of engineering, analytics, automation, and experience design. The team’s mission is to help Gartner IT move from a reactive support model to a proactive operating model by identifying issues before employees are impacted, reducing or eliminating avoidable help desk tickets, and continuously optimizing Gartner’s Digital Workplace for the best possible employee technology experience.

This leader will guide a small team responsible for building and maintaining end-to-end data pipelines, integrating Nexthink, Intune, automation outputs, and other enterprise data sources, and translating complex datasets into clear, compelling narratives that influence technical decisions and employee behavior at scale.

What You’ll Do

*Platform & Data Engineering 

• Design, build, and maintain scalable DEX data pipelines that ingest, transform, enrich, and operationalize data from:

• Nexthink, including NQL-based datasets

• Microsoft Intune and MDM telemetry

• Automation outputs and remediation results

• Workflow platforms, service management platforms, and external enterprise data source

• Develop integrations that feed downstream systems, including dashboards, automation engines, analytics platforms, and data lakes.

• Ensure DEX datasets are trusted, reusable, and consumable by Digital Workplace, Service Operations, and leadership teams.

*Automation & Integration Leadership

• Lead the development and maintenance of Python and PowerShell-based automations that reduce manual effort, improve reliability, and prevent recurring issues.

• Ensure automations are secure, reliable, measurable, and aligned to ITIL Change Management expectations. 

• Partner across Digital Workplace to identify repeatable support patterns that should become automated, remediated, or eliminated.

*Analytics, Storytelling & Behavioral Engineering 

• Design and support automation communication campaigns that influence employee behavior, reduce friction, and prevent issues before tickets are created. 

• Use both technical telemetry and employee response data to improve future automation and communication strategies.

• Help Gartner IT move beyond “reporting what happened” toward “shaping what happens next.”

*Leadership & Influence 

• Lead and mentor engineers and analysts, setting technical direction, delivery expectations, and quality standards.

• Build an operating model for DEX Automation & Engineering, including intake, prioritization, sprint planning, release governance, and outcome reporting.

• Partner closely across Digital Workplace, Service Operations, Identity, Security, and platform teams.

• Define and track value metrics

• 8-14 years of experience in software engineering, data engineering, automation engineering, platform engineering, or a related technical discipline.

• 2+ years of technical leadership experience, including mentoring engineers, leading delivery, or setting technical standards.

• Strong hands-on experience with Python and PowerShell.

• Experience designing and maintaining production-grade automations, integrations, or data pipelines.

• Demonstrated ability to synthesize complex datasets and communicate insights clearly to technical and non-technical audiences.

• Experience with Nexthink, NQL, Intune telemetry, endpoint management platforms, or similar Digital Experience (DEX) tools is preferred

• Fluent in English (written and spoken) with confidence engaging senior leadership and executive stakeholders Able to work independently or within a team proactively in a fast-paced AGILE-SCRUM environment.

• Owns success – Takes responsibility for successful delivery of the solutions.

• Ardent desire to improve upon their skills in software development, frameworks, and technologies.

• Strong stakeholder management, mediation, and relationship‑building skills across technology and business teams

In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including: An upbeat, positive culture. Integrity, objectivity, collaboration, results, and a no-limits mind-set are central to our values

Limitless growth. We work with you to help you meet your goals and advance within the company. Encouragement to be innovative and challenge status quo. Exposure to industry leading training and development. Performance-based recognition and rewards.

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

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