We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
POSITION SUMMARY
We are looking for a Manager, Software Development Engineering to lead a team of 4–6 engineers and analysts responsible for the day-to-day support, operations, and administration of HCD's suite of enterprise tools. Reporting to the Lead Director, Software Development Engineering, this manager will serve as a player-coach — providing hands-on support alongside their team while owning operational processes, vendor relationships, and service quality for our tooling portfolio.
This is not a purely supervisory role. We need someone who is comfortable rolling up their sleeves to troubleshoot a broken integration, help a user navigate a licensing issue, or dig into a ServiceNow workflow — while also being the steady leadership presence that keeps their team organized, supported, and growing.
KEY RESPONSIBILITIES
Team Leadership & People Management
Lead, mentor, and develop a team of 4–6 enterprise application specialists and administrators
Conduct regular 1:1s, performance reviews, and career development conversations
Foster a collaborative, service-oriented team culture with high accountability and strong follow-through
Coordinate workloads, manage priorities, and ensure appropriate coverage across all supported platforms
Enterprise Application Operations
Oversee the support and administration of core enterprise platforms with a primary focus on Google Workspace, Slack, and the broader SaaS tool portfolio; contribute operational support to the Atlassian and ServiceNow environments as team needs require
Act as an escalation point for complex issues and serve as a hands-on contributor when team capacity or technical complexity demands it
Own the operational health of each platform, including uptime, user access, configuration governance, and integration integrity
Manage and triage a support and project queue, ensuring timely resolution of tickets and requests across all supported applications
License Management & Vendor Oversight
Lead quarterly license audits across all enterprise applications, identifying optimization opportunities and ensuring compliance
Track renewal timelines, coordinate with procurement and finance stakeholders, and maintain accurate license inventories
Serve as a primary operational contact for SaaS vendors, managing support escalations and relationship touchpoints as needed
Process Improvement & Governance
Develop and maintain existing standard operating procedures, runbooks, and documentation for all supported tools
Identify inefficiencies in existing workflows and drive improvements to reduce manual effort and improve reliability
Ensure consistent adherence to access management, change control, and security policies across the application portfolio
Collaborate with the Lead Director, Software Development Engineering to communicate status, surface risks, and contribute to planning and roadmap discussions
REQUIRED QUALIFICATIONS
3 years of experience in IT operations, enterprise application administration, or a related technical discipline
Proven ability to manage multiple priorities in a fast-paced, distributed environment
Experience supporting SaaS-based enterprise tools and managing associated operations (onboarding, offboarding, troubleshooting, licensing)
Strong communication skills with the ability to translate technical topics for non-technical stakeholders
Comfort operating as an individual contributor when needed — this role requires a hands-on mindset
PREFERRED QUALIFICATIONS
1 year of people management or team lead experience, with demonstrated ability to develop and support direct reports
Hands-on administrative experience with Google Workspace and/or Slack is strongly preferred
Working knowledge of ServiceNow, Jira / Jira Align, or Confluence is a plus
Familiarity with ITSM principles and ticketing workflows (ServiceNow or Jira experience is a strong plus)
Experience conducting software license audits and managing SaaS vendor relationships
Background supporting internal enterprise tools within a healthcare, managed care, or similarly regulated environment
Exposure to IT governance, access management, or compliance processes
Experience working within organizations that are subsidiaries or divisions of larger enterprises, with a degree of operational independence
Education:
Bachelor's degree preferred/specialized training/relevant professional qualification.
WHAT WE'RE LOOKING FOR
The right candidate leads by example. They're not afraid to be the person who digs into a broken workflow or helps a user solve an issue — and they bring that same energy to developing the people on their team. They're organized, calm under pressure, and comfortable managing both the strategic and the tactical on any given day.
We value people who communicate clearly, own their work fully, and make the team around them better. If you're a natural problem-solver who enjoys both the human side of leadership and the technical side of enterprise tooling, this role is a great fit.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$83,430.00 - $222,480.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive for benefits-eligible colleagues, including medical, dental, and vision with free preventive care and access to virtual care and select no-cost MinuteClinic services. Mental health support is also highlighted with no-cost confidential counseling sessions per issue.
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Retirement Support — Retirement benefits include a 401(k) with a dollar-for-dollar match up to 5% after meeting service and hours requirements. Ownership programs are also offered through an employee stock purchase plan with a stated purchase discount.
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Pay Growth & Progression — A companywide minimum wage floor establishes a baseline that is framed as a positive starting point in some roles and markets. Unionized or high-cost areas are described as having clearer wage scales and step-ups that can materially lift pay over time.
CVS Health Insights
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What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
