The Manager, Social Services is responsible for driving day-to-day operational execution across Social Work (SW) and Social Work Coordinator (SWC) functions. This role ensures workflows are clearly defined, consistently executed, and scalable across pods and regions, with a focus on performance, quality, and efficiency.
The Manager partners closely with the Sr. Director by translating strategic priorities into actionable processes. They will have the opportunity to design, implement, and support the continuous improvement of operational processes, training programs, and frontline support structures—this role is accountable for how the work gets done—ensuring that workflows are effective, measurable, and consistently applied across the organization.
Responsibilities
- Design, implement, and continuously refine standardized workflows across Social Work (SW) and Social Work Coordinator (SWC) functions
- Ensure workflows are clearly documented, consistently applied, and scalable across regions and pods
- Identify operational inefficiencies and implement process improvements to drive performance and consistency
- Ensure workflows, tools, and expectations are clearly understood and executed by frontline staff
- Translate training strategy into structured, repeatable training processes and materials
- Lead direct management of Social Work Coordinators, including performance expectations, coaching, and accountability, workload distribution and capacity planning, and improve visibility into SWC capacity, productivity, and output
- Standardize SWC scope of work and ensure alignment with operational priorities
- Build SWC capabilities to support evolving functions
- Lead implementation of priority initiatives and pilots, including transportation workflows, 360 integration, and Pharmacy outreach aligned to HEDIS gaps
- Translate program goals into operational workflows, SOPs, and tracking mechanisms
- Coordinate across Ops, Clinical, Tech, and Reporting teams to ensure successful execution
- Monitor pilot performance, identify barriers, and adjust workflows as needed
Position Requirements
- Bachelor’s degree in Social Work, Healthcare Administration, Public Health, or related field; Master’s degree preferred.
- Minimum of five (5) years of experience in healthcare operations, social services, or behavioral health
- Experience managing teams and driving operational performance
- Demonstrated ability to build workflows and scale programs
- Experience with training development and implementation preferred
- Advanced analytical and reporting skills (Excel, PowerBI, Salesforce preferred)
- Position maybe located in Brentwood, TN or remotely with domestic travel up to 20%
Benefits
- Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts
- Financial & Retirement Support – Competitive compensation, 401k with employer match, and financial wellness resources
- Time Off & Leave – Paid holidays, flexible vacation time/PSSL, and paid parental leave
- Wellness & Growth – Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts
Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.
Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home.
Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.
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Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor's degree in Social Work, Healthcare Administration, Public Health, or related field
- Master's degree
- Minimum of five (5) years of experience in healthcare operations, social services, or behavioral health
- Experience managing teams and driving operational performance
- Demonstrated ability to build workflows and scale programs
- Experience with training development and implementation
- Advanced analytical and reporting skills
- Familiarity with Excel, PowerBI, and Salesforce
- Ability to travel domestically up to 20%
Monogram Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Monogram Health and has not been reviewed or approved by Monogram Health.
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Fair & Transparent Compensation — Pay is considered competitive or fair in several roles and markets, with multiple signals pointing to attractive base salaries. Incentive opportunities are also cited alongside base pay, reinforcing the perception of solid overall compensation in certain functions.
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Retirement Support — A 401(k) with employer match is available and characterized as decent relative to other benefits. This provides foundational long-term value even when other elements feel mixed.
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Wellbeing & Lifestyle Benefits — Wellness extras such as app-based mental health resources are available through the medical plan. These perks add auxiliary value to the total package.
Monogram Health Insights
What We Do
Monogram Health is a leading value-based specialty provider of in-home evidence-based care and benefit management services for patients living with polychronic conditions, including chronic kidney and end-stage renal disease.
