Manager, SOC Operations

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.  

F5 is at the heart of modern applications that are enabling digital transformation across the globe. We give the world’s largest businesses, service providers, governments, and consumer brands the ability to securely deliver every app, anywhere—with confidence. We do this by working collaboratively in an innovative environment, helping each other succeed. We take extraordinary pride in being trusted advisers to our customers, offering the best solutions for their interests. 

The F5 Security Operations Center is responsible for supporting F5’s customers across multiple product groups globally with industry leading customer service. You will work with teams representing F5’s Distributed Cloud, Silverline (DDOS & WAF), and Bot Defense products providing 24x7 support to F5’s customers. While working with these teams you will join a management team responsible for the day-to-day duties of the teams and fostering positive, productive, and professional work environments.  This position will require a solid understanding of Networking and Security Concepts, IT and System Admin Operations, and Emerging Cloud Technologies. You will play an important role in cross-team collaboration working directly with other SOC team managers, Engineering, Product Development, Sales, and other organizations to ensure all teams are working in alignment towards common objectives. Prior experience running IT Network or IT Security Operations Centers is required. Experience of network or IT security incident & crisis management, customer satisfaction, and working with metrics is important.  

What will you do? 

Management duties include (but not limited to):  

• Career development and mentoring.  
• Conducting performance evaluations.  
• Scheduling.  
• Assigning and managing tasks.  
• Taking disciplinary action.  
• Interviewing/hiring new staff.  
• Ensure operational procedures are followed.  
• Engage with customers via phone, email, or in person to ensure we are providing a good service and maintaining excellent Customer Satisfaction.  
• Be able to communicate IT, Networking, and Security concepts to customers at all levels of experience and responsibility.  
• Ensure the SOC team is always adhering to F5 Core Values.  
• Work closely with the Global SOC Management Team to identify and implement operational efficiencies and/or implement service improvements and mitigate operational risks to customers and to F5.  
• Ensure procedures for all SOC teams are detailed and kept up to date.  
• Develop and implement processes for supervising key operational metrics.  
• Efficiently communicate and collaborate with SOC & other F5 security teams, conforming to F5 culture, standards, and guidelines.  
• Cultivate innovation, creativity, teamwork, and professional growth of the SOC Teams.  
• Maintain strong standards, and promote efficiency, accountability and high morale.  
• Evangelize the contributions of the SOC internally.  
• Weekends on-call rotation 

Knowledge, Skills and Abilities  

• Knowledge and experience working in 24x7 network and/or security operations centers.  
• Ability to inspire change through effective leadership, communication, planning, and execution.  
• Able to excel in a dynamic, always-on organization.  
• Able to convert broad targets and objectives into a discreet list, set priorities for yourself and others, and meet objectives.  
• Knowledge and ability to manage organizations to key performance indicators.  
• Able to clearly communicate sophisticated technical issues to others with varying levels of technical expertise.  
• Ability to work in a highly collaborative team environment.  
• Analytical problem solver with solid attention to detail.  
• Ability to engage with customers at appropriate technical and leadership levels to resolve issues.  
• Understand security concepts, including web security, DDoS (Distributed Denial of Service), containers and microservices, layers 4-7 protection/mitigation strategies and networking fundamentals.  
• Able to read, write, and speak English fluently, including complex technical concepts. Additional languages a plus.  
• Solid skills in MS Office and with standard professional applications.  

How do you qualify?  

• Minimum of 2+ years management experience or 4+ leadership (supervisor, tech lead) experience in an operations environment.  
• Background in customer service/support and IT, network or IT security incident management.  
• IT Security or IT Operations experience with corporate customers in production environments.  
• A Bachelor’s degree or equivalent experience.  
• Experience driving efficiencies, handling growth, and delivering results.  
• Passion, technical knowledge and instincts to effectively lead a security operations team.  
• Good understanding of IT, Network, or IT SOC standard methodologies, and a real passion for continuous improvement.  
• Professional verbal and written interpersonal skills.  
• Strong organizational skills.   
• Ability to work well with contacts in various business fields.  
• Excellent ethical and professional standards.  

Physical Demands and Work Environment  

• This role requires availability outside normal business hours to align with the global team or to respond to critical security events. 
• Some travel may be required (less than 10%). 

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.  F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [email protected].