Manager of Site Relibility Engineers - AuthE

Overview

JPMorganChase is seeking a Senior Vice President Site Lead Engineer/Developer to lead the AuthE delivery/engineering group in Buenos Aires within the CTO Line of Business in Global Technology.

AuthE (Authentication Everywhere) is JPMorganChase’s next-generation, firm-wide customer authentication platform. It is a multi-deployment platform with production deployments across JPMorganChase data centers and JPMorganChase public cloud tenancies, engineered to meet 5x9’s availability requirements. AuthE serves all JPMorganChase Lines of Business and plays a critical role in enabling the firm’s Payments business processing in excess of USD $12T/day.

This is a player/coach role: the team is intentionally lean, and the successful candidates is expected to provide strong technical leadership and operational ownership while remaining partially hands-on, contributing directly to engineering delivery and authentication outcomes.

Key Responsibilities

Site & Team Leadership

• Serve as the site/team lead for the AuthE delivery/engineering group in Buenos Aires, responsible for local execution, team performance, and delivery outcomes.
• Lead, mentor, and coach a small team of Java developers, IAM subject matter experts, and operate staff, building a strong engineering culture focused on reliability, security, and continuous improvement.
• Drive execution across a geographically dispersed organization, aligning priorities, delivery plans, and operational readiness with global leadership.

Hands-on Engineering & IAM Delivery

• Contribute directly to design and implementation through hands-on Java development and/or IAM technical leadership (at least one is mandatory; both strongly preferred).
• Provide IAM expertise with emphasis on OAuth2 / OIDC, with additional experience in SAML2 and FIDO2 / Passkeys highly valued.
• Provide technical direction for secure authentication patterns, integration approaches, and service design suitable for large-scale enterprise environments.

Security, Risk, and Vulnerability Management

• Own and drive remediation of vulnerabilities across Java applications, open-source dependencies, and/or vendor products—ensuring timely prioritization, tracking, and closure.
• Embed secure-by-design practices including secure coding, dependency hygiene, and control-aligned engineering.
• Apply strong understanding of cryptography concepts such as TLS and/or token/assertion signing and validation to ensure secure system behavior.

Operational Excellence & Production Support

• Lead support of mission-critical authentication applications through L3 engineering support, ensuring stability, incident response readiness, and effective root cause analysis.
• Provide leadership coverage and coordination for support needs during US business hours, including US holidays, as required by business-critical operations.
• Drive observability, runbooks, operational metrics, and on-call maturity appropriate for financial-grade systems.

Agile Delivery & Tooling

• Advocate for and apply Scrum/Agile SDLC practices to improve predictability, throughput, and quality.
• Use and promote strong execution discipline through tooling such as JIRA for work management, tracking, prioritization, and delivery transparency.

Required Qualifications

• VP-level technical team leadership/management experience in a player/coach capacity (hands-on while leading).
• Experience leading teams in geographically dispersed environments (mandatory).
• Strong hands-on Java development experience or strong IAM expertise (one mandatory; both preferred).
• Mandatory experience prioritizing and remediating vulnerabilities affecting Java applications, open-source libraries, and/or vendor products.
• Essential experience building and supporting mission-critical applications in financial services (high availability, reliability, and operational rigor).
• Demonstrated ability to drive L3 engineering support for critical systems, including coverage aligned to US business hours as needed.

Preferred Qualifications

• IAM expertise in OAuth2 / OIDC (strongly preferred), plus SAML2 and FIDO2 / Passkeys.
• Strong applied knowledge of cryptography/security fundamentals such as TLS and/or token/assertion signing/validation.
• Demonstrated advocacy and practice of Scrum SDLC.
• Experience managing and supporting complex applications using JIRA (including delivery and production support workflows).

What Success Looks Like

• The Buenos Aires AuthE team is consistently delivering high-quality, secure authentication capabilities with strong predictability.
• Vulnerabilities and security risks are triaged and remediated with urgency and discipline, with clear reporting and governance.
• Production health is excellent: incidents are handled effectively, root causes are addressed, and operational practices continuously improve.
• Strong collaboration exists across regions, with effective execution despite time zone and geographic distribution.

Working Hours / Support Expectations

This role includes leadership of L3 support for mission-critical applications and may require coverage during US business hours, including on US holidays, based on operational needs.