Manager, Site Reliability Engineering (SRE)
Your Moneris Career – The OpportunityThe Manager, Site Reliability Engineering (SRE) leads teams and practices that ensure the availability, performance, and resiliency of Moneris’ critical platforms and services. You will oversee SRE delivery across assigned domains while embedding reliability principles throughout the service lifecycle.
In this role, you will lead a team of SRE engineers supporting production systems across cloud and on‑premises environments, driving service reliability through Service Level Objectives (SLOs), observability, and automation. You will partner closely with Development, DevOps, Infrastructure, and Security teams to reduce operational toil, improve incident response, and scale reliability practices. This is a high‑impact leadership role where you will shape SRE maturity, influence engineering standards, and ensure consistent, measurable improvements in system health and operational excellence.
Additional Role DetailsLocation: You will be based in our Toronto office, balancing in-office collaboration with remote flexibility.
Reporting Relationship: You will report to Director, SRE & DevOps
Posting Type: New Position
Salary Range: The expected base salary range for this role is $142,000 - $186,000
Total compensation may also include variable or discretionary incentive components, including but not limited to bonuses and commissions. Individual job offers are determined by various factors, including experience, education, skills, certifications, and other business needs.
Your Moneris Career – What you’ll do- Lead and manage SRE engineers supporting the reliability, availability, and performance of business‑critical applications and platforms.
- Implement and operationalize SRE practices, including SLIs, SLOs, error budgets, incident response, and post‑incident reviews.
- Oversee production operations, including on‑call rotations, incident management, escalations, and problem management.
- Partner with Development and DevOps teams to embed reliability principles into system design and delivery pipelines.
- Drive observability strategy through monitoring, logging, and alerting standards across services.
- Reduce operational toil through automation and self‑healing system design.
- Lead capacity planning, resiliency testing, and disaster recovery readiness initiatives.
- Recruit, mentor, and develop SRE talent while fostering a culture of continuous improvement and accountability.
- 8+ years of experience in senior technical roles supporting distributed systems.
- 3+ years of experience leading and developing technical teams.
- Strong knowledge of Site Reliability Engineering principles, including SLOs, SLIs, and error budgets.
- Hands‑on experience with cloud platforms (Azure preferred), Kubernetes, infrastructure as code, and automation.
- Experience with enterprise observability tools such as Dynatrace, Datadog, New Relic, or AppDynamics.
- Strong scripting or programming skills in support of automation and operational efficiency.
- Solid understanding of Linux‑based systems and production infrastructure.
- Experience in payment processing, fintech, or PCI‑regulated environments.
- Familiarity with change management and compliance frameworks.
- Understanding of Software Development Life Cycle (SDLC) and modern delivery practices.
- Bachelor’s degree in Computer Science, Software Engineering, or equivalent experience.
At Moneris, we believe in empowering you to succeed—personally and professionally. As part of our team, you'll have access to resources, opportunities, and an inclusive environment that supports your development and career.
- Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA)
- Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan
- Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace
- Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives
- Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs
- Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts
Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers
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Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.
AI Disclosure: We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.
We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.
Skills Required
- 8+ years of experience in senior technical roles supporting distributed systems
- 3+ years of experience leading and developing technical teams
- Strong knowledge of Site Reliability Engineering principles, including SLOs, SLIs, and error budgets
- Hands-on experience with cloud platforms (Azure preferred), Kubernetes, infrastructure as code, and automation
- Experience with enterprise observability tools such as Dynatrace, Datadog, New Relic, or AppDynamics
- Strong scripting or programming skills in support of automation and operational efficiency
- Solid understanding of Linux-based systems and production infrastructure
What We Do
Proud Canadian partner of empowering your business adventure with commerce solutions for your next chapter. We're boldly re-imagining a unified commerce and working with us means connecting your passion with a community to discover your purpose. Every day, we empower our team members to redefine what's possible in making an impact, creating growth opportunities, and making connections with our customers and each other. We're looking for out-of-the-box thinkers who want to join us in shaping the future of FinTech. Explore the careers hub page on our website to find an opportunity that's the right fit for you. https://moneris.com/careers
