Manager, ServiceNow IRM

Posted 5 Days Ago
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Pune, Maharashtra, IND
Hybrid
Expert/Leader
Artificial Intelligence • Cloud • Fintech • Information Technology • Analytics • Financial Services • Cybersecurity
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The Role
Leads implementation and operational management of complex, multi-stream ServiceNow IRM and financial risk programs. Owns program outcomes, financials, technical solutions, schedules, talent, governance, stakeholder communications, change requests, integrations, and vendor coordination. Provides technical and functional mentorship, drives research and proof of concepts, advises on risks and architecture, and manages high-performing teams using Agile delivery and CI/CD practices.
Summary Generated by Built In

About Northern Trust


As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.


Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.


With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.


Job Description AND Principal Responsibilities

  • Drive & take bottom line responsibility for implementation and operational management of complex multiple stream programs involving highly secure and scalable financial risk solution for the business.

  • Develop and maintain excellent relationships and communication with global stakeholders, other IT teams, and business areas.

  • Take bottom line responsibility and accountability of the Program outcome including financials, technical solution, schedule, talent and business outcome & trust.

  • Divide the design decisions into actionable tasks, estimate the tasks & ensure assignment of these tasks to the team and ensure governance for the end-to-end completion of same.

  • Create vision and future talent strategy in line with NT business and technology strategy.

  • Drive research, proof of concepts and design considerations and get a buy in from stake holders for its implementation.

  • Mentor team on the delivery, technical & functional aspects and resolve their queries.

  • Take bottom line responsibility of communicate to business and technology stakeholders about progress of features, timelines, estimations and project deliverables.

  • Provide advice on alternative options, risks and the associated impact to the business and technical architecture

  • Able to operate in agile execution model with ability to integrate continuous integration and continuous deployment frameworks.

  • Able to drive and coordinate change request process for development and enhancements

  • Ability to work with vendors and support staff on execution of solution , enhancements and support.

  • Design new practices and patterns on the ServiceNow or any financial risk platform will be an added advantage.

  • Should be flexible for upskilling and manage team members of different skill sets

Experience/ Skills

Minimum qualification:

  • Bachelor’s degree in computer science or engineering

  • 15 +years of extensive work experience on financial and non-financial risk platforms, GRC module and IRM implementation.

Required Skills

  • Experience in managing large transformation program in financial risk preferably GRC implementation on IRM.

  • Strong understanding of financial and non-financial risk domain.

  • Strong technical & system thought leadership and ability to manage a high-performance team.

  • Hands-on experience on IRM ServiceNow Integrations will be an advantage.

  • Highly result oriented & experience in leading technical implementation efforts in similar scope, size;

  • Work closely with Business Analysts and Project Managers to develop the agreed solutions.

  • Strong capability of handle multiple streams and stakeholders

  • Excellent communication skills with the ability to manage complex program risk and senior management communications.

  • Ability to handle medium to large team in risk domain, with the ability to work under ambiguous scenarios and ability to establish trust through SME knowledge either in process or technology or risk domain.

  • Good understanding of talent management including vendors staff and associated project financials.

  • Strong understanding of Agile ways of working.


Nice to Have Skills

  • ServiceNow CAS, CAD, CIS-IRM, CIS-CSM, CIS-ITSM Certified

  • Understanding of other risk systems like Murex, Archer.

  • Integrate ServiceNow application(s) with third party systems/applications via APIs is a must skill.


Working with Us


As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.


Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.


Reasonable Accommodation


Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.


About Our Pune Office


The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.


Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.

Skills Required

  • Bachelor's degree in Computer Science or Engineering
  • 15+ years of experience with financial and non-financial risk platforms, GRC modules, and IRM implementation
  • Experience managing large transformation programs, preferably GRC implementation on ServiceNow IRM
  • Strong understanding of financial and non-financial risk domains
  • Strong technical and systems thought leadership
  • Experience leading technical implementation efforts of similar scope and size
  • Ability to manage high-performance teams and medium to large teams
  • Strong stakeholder management and communication skills, including senior management communications
  • Ability to manage multiple program streams and stakeholders
  • Ability to work under ambiguity and establish trust through process, technology, or risk-domain expertise
  • Understanding of talent management, vendor staff, and project financials
  • Strong understanding of Agile ways of working
  • Ability to integrate ServiceNow applications with third-party systems via APIs
  • Hands-on experience with ServiceNow IRM integrations
  • ServiceNow CAS, CAD, CIS-IRM, CIS-CSM, or CIS-ITSM certification
  • Understanding of risk systems such as Murex and Archer

Northern Trust Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Northern Trust and has not been reviewed or approved by Northern Trust.

  • Retirement Support A 401(k) with company match alongside an employer‑funded defined‑benefit pension is highlighted in employer‑verified materials and filings, setting the retirement package apart from many private employers.
  • Leave & Time Off Breadth PTO is portrayed as solid overall, and two paid volunteer days per year are clearly documented across corporate materials.
  • Parental & Family Support Company sources and postings reference paid parental and caregiver leave and recent enhancements to parental benefits, indicating meaningful family support within the package.

Northern Trust Insights

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The Company
HQ: Chicago, IL
24,000 Employees
Year Founded: 1889

What We Do

As a global leader in innovative wealth management, asset servicing and investment solutions, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. A globally recognized Fortune 500 Company in continuous operation since 1889, we’ve built a legacy of empowering clients to reach their goals with confidence. Since our roots as a trust bank, we’ve grown to a global presence with more than 24,000 employees in more than 20 countries and across six core business units: Wealth Management Asset Management Asset Servicing Technology Corporate Functions Enterprise Operations Join a Team That’s Achieving Greater At Northern Trust, we refer to our employees as partners – with good reason. We understand that relationships are the key to our success. Here you’ll join a diverse and inclusive team of innovators with the drive to challenge the way things have always been done. Instead of choosing between a dynamic career and work-life balance, enjoy working with a team that supports your goals in the office and at home. We’ll help you get where you want to go without sacrificing what matters most to you. Delivering value and adhering to our enduring principles What are enduring principles? Since our founding, they have guided our strategy and success. Thanks to the dedication of our partners, Northern Trust continues to thrive by adhering to three enduring principles: service, expertise and integrity . What does this mean? Service Northern Trust has a relentless drive to provide exceptional service to our clients, our partners and our communities. We set new standards and go above and beyond in our commitment to delivering greater results. Expertise Expertise is at the core of who we are. We focus sharply on what we do well. From expanding our capabilities, to hiring talented professionals to developing innovative solutions, our expertise is why we continue to be a trusted advisor for generations of families and institutions. Integrity Operating with uncompromising ethics is central to Northern Trust’s heritage. As a result, our clients, partners and communities know they can rely on us. For more than 130 years, our integrity has been our guide – and that will never change.

Why Work With Us

At Northern Trust, we go further because we go together. We embrace flexibility, encourage balance, and prioritize inclusion at all levels, working together to keep you connected. We are committed to our employees—all 24,000 of them. Whether this is a first step or a bold new leap in your career, we’re here to help you move forward.

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