We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary:
As a UX Product Designer, you will be an integral part of an innovative and bold initiative that takes a modern approach of disciplined Agile and Lean software practices aimed at transforming healthcare and pharmacy. The UX Product Designer is essential to ensuring product success and end-user satisfaction in a highly collaborative environment working within an ecosystem of apps for a pharmacy benefits management platform known as myPBM. You will help educate both business and technology teams on human-centered design and UX best practices, as well as lead products from discovery through iterative delivery.
A firm understanding of user-centered design principles and user research methodologies is crucial for success in the role. Empathy, creative problem-solving, comfort with uncertainty, pairing with team members, excellent communication skills, curiosity, and learning are the foundational characteristics of the UX Product Designer.
Your key responsibilities
Full-stack designer: owner of all dimensions of design – research, usability evaluation, information architecture, wireframes, visual, CSS and HTML – it’s ok not be an expert in all, but important to have a willingness to learn
Demonstrate a methodical process that takes business and user needs to ship delightful user experiences into the hands of users.
Experience working directly with business, product, and tech stakeholders to produce great user experiences that satisfy user needs, business needs and technically feasibility
Able to advocate for user centered design, design standards, and value of design in written and verbal communications
Experience leading and facilitating activities with a group such as design sketching exercises, user research synthesis, and retros
How your first month might look like this:
Week 1: Meet your buddy and manager to ensure your computer is set up, and you have all the key software and tools you need. Meet your product team to begin understanding product goals, scope, and near-term expectations from you.
Week 2: begin working closely with your product manager and business owner to familiarize or begin to define user journeys. You’ll dive into setting up your Figma files to set up your workspace with what you need to begin low fidelity wireframes or familiarize yourself with the existing designs. You will also meet the myPBM design team and get familiarized with design systems, patterns, standards, and tooling.
Month 1: By the end of the first month, you’ll be regularly producing mock-ups for delivery, advocating for good UX, accessibility, and design system standards. You’ll annotate designs where necessary, especially to ensure accessibility. Working with PMs and engineers, you’ll ensure alignment on story requirements and feasibility. Team meetings and pairing will give you a general understanding of the broader myPBM ecosystem.
How we’ll support you
myPBM design team
Ad hoc feedback through MS Teams channels for design system usage, standards, feedback, and general chatter
Design pairing - work simultaneously with another designer to naturally share knowledge around domain, process, tooling, etc.
Weekly design review/crit for feedback and sharing
Dedicated design researcher for support on bigger research needs
Report to a chain of managers each with extensive experience in the design practice
CVS design community
Tri-weekly meetings on community organized topics
Dedicated accessibility designer
MS Teams community for latest design topics, learnings and general chatter
Required Qualifications:
5+ years professional experience as a UX Architect, UX Designer, or Product Designer role.
2+ years of experience in at least one of the 3 design pillars: user research, interaction design or visual design.
1+ years of working effectively with Agile and lean philosophies
1+ years of experience working independently with clients or stakeholder and designing business or enterprise applications
1+ years of experience executing user-centered design methodologies by leading product design decisions from research through implementation
1+ years of experience designing and prototyping in Figma
1+ year of experience with modern front-end technologies and open source frameworks (e.g. Material Design, HTML/CSS, grid systems, responsive design)
Preferred Qualifications:
Successes in advocating for user centered design, design standards, and value of design to stakeholders who are unfamiliar or resistant
Able to manage multiple business stakeholders with different and sometimes competing needs
Able to hold their own in conversation with technical stakeholders to explore the art of the possible
Strong facilitation skills with a bias to action, extracting key information needed to unlock and unblock design work
Able to organize and facilitate full day workshops alongside business and PM stakeholders to align stakeholders and converge on next steps
Has a methodical and just-in-time approach to absorbing a complex domain space
Experiments with new techniques and workflows to innovate on design craft and processes without putting undue risk on the team
Self driven to provide general support for the design team as well as share learnings, innovations and emerging design topics
Experience in pharmacy and healthcare industries or industries with high complexity (ie: Financial services) building business to business or internal facing software
Ability to channel AI hype into AI focused on augmenting great user experiences
Education
Bachelor's Degree in Human-Computer Interaction, Psychology, Fine Arts, Computer Science or Similar. Equivalent years of experience in lieu of degree considered.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$101,970.00 - $203,940.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 5+ years professional experience as a UX Architect, UX Designer, or Product Designer
- 2+ years of experience in at least one of the three design pillars: user research, interaction design, or visual design
- 1+ years of working effectively with Agile and lean philosophies
- 1+ years of experience working independently with clients or stakeholders and designing business or enterprise applications
- 1+ years of experience executing user-centered design methodologies by leading product design decisions from research through implementation
- 1+ years of experience designing and prototyping in Figma
- 1+ year of experience with modern front-end technologies and open source frameworks (e.g., Material Design, HTML/CSS, grid systems, responsive design)
- Bachelor's Degree in Human-Computer Interaction, Psychology, Fine Arts, Computer Science or similar, or equivalent experience
- Successes in advocating for user centered design, design standards, and value of design to stakeholders
- Ability to manage multiple business stakeholders with different and sometimes competing needs
- Ability to engage technical stakeholders and explore technical feasibility
- Strong facilitation skills with a bias to action, extracting key information to unblock work
- Ability to organize and facilitate full-day workshops with business and PM stakeholders
- Methodical and just-in-time approach to absorbing complex domain knowledge
- Experiments with new techniques and workflows to innovate on design craft and processes
- Self-driven to support the design team and share learnings and emerging design topics
- Experience in pharmacy and healthcare industries or other high-complexity industries (e.g., financial services) building B2B or internal software
- Ability to apply AI to augment user experiences
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
